ABOUT BTRUST

We are Btrust. Since 2008, we’ve innovated the Canadian grocery retail experience specializing to sell primarily fresh and healthy foods. Our goal is to introduce diverse food culture to every family table. We offer a wide range of products to cater to various taste preferences and budgets. The company is headquartered in Oakville, Ontario. In 2008, we opened our first Btrust Supermarket at the Golden Square, a shopping center in Mississauga, Ontario. Today, we manage a nationwide chain of 4 stores, covering an impressive 120,000 square feet and offering more than 20,000 different products, allowing families across Canada to enjoy fresh, healthy, and flavorful meals.

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS

• Responsible, reliable, and detail-oriented in completing tasks.
• Strong team spirit with the ability to work harmoniously with colleagues and support one another.
• Positive, proactive, and self-motivated attitude toward work.
• Good attendance record and compliance with company policies and procedures.
• Willingness to work on a rotating shift schedule, including day shifts, evening shifts, weekends, and public holidays.
• Able to safely operate seafood cutting tools and related equipment.
• Physically capable of standing for extended periods and handling various seafood products (live and frozen), including frequent lifting of heavy items (40 lbs or more).
• Able to work for long hours in wet and cold environments (0–4°C) and frozen storage areas (-18°C).
• No allergies to handling seafood products.
• Good communication skills; the ability to communicate in Mandarin, Cantonese, and English is preferred.
• Basic knowledge of workplace safety practices.
• Previous experience in handling seafood products is an asset.

THE ROLE

As a Seafood Associate, you will play a key role in ensuring the freshness, quality, and presentation of all seafood products in the department. You will be responsible for preparing, packaging, and displaying a wide range of seafood items while maintaining high standards of cleanliness and food safety. In this customer-facing role, you will also assist shoppers by offering product recommendations, answering questions, and delivering friendly, efficient service. This position requires attention to detail, physical stamina, and a commitment to providing a clean, organized, and welcoming shopping experience.

MAJOR RESPONSIBILITIES

• Manage inventory and inspect product quality; properly apply the “First In, First Out” (FIFO) principle to maintain full and attractive product displays.
• College diploma or above in Retail Management, Business, Food Management, or a related field preferred.
• Handle and process expired packaged goods and control inventory loss.
• Prepare various seafood products, including but not limited to: catching, gutting, descaling, cutting, rinsing, packaging, labeling, and placing them in the display case.
• Greet customers and provide excellent customer service with a friendly attitude and warm smile.
• Assist and recommend seafood products to customers based on their needs.
• Maintain cleanliness of the work area, clean fish tanks, and properly care for tools and equipment.
• Ensure storage areas, display cases, and freezers are clean and organized.
• Be familiar with product locations within the department and understand current promotions and sales activities.
• Perform other duties as assigned by the supervisor.