We are looking for passionate and energetic Seasonal Client Care Advisors to join us in creating joy with our clients this holiday!
The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and Retail).
The Client Care Advisor finds ways to provide an exceptional Tiffany Experience. They are brand advocates delivering the highest service levels to every client and developing strong and lasting client relationships.
Fluent in English, Spanish, and/or French to deliver;

GAIN AND GROW MARKET SHARE

• Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities.
• Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction
• Consistent realisation and focus on the team’s conversion rate and average transaction value metrics and looking for and suggesting ways to drive improvement.

Please refer the Job description for details