Seasonal Customer Assistance Representative - Medford Airport at Enterprise Holdings

Medford, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

17.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Rental Processing, Face-to-Face Interaction, Phone Communication, Vehicle Condition Assessment, Sales, Billing Support, Reservation Taking, Rate Quoting, Problem Resolution, Vehicle Cleaning, Accounting Functions, Time Management, Customer Relationship Management

Industry

Travel Arrangements

Description

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a seasonal Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Opening available at the following branch location: 1000 Terminal Loop Pkwy, Medford, OR 97504 This is a position that pays $17.00/hour with opportunities for bonuses. Multiple full-time schedules available. The seasonal window starts May 2026 and cannot exceed 180 days (October 2026). Responsibilities We are hiring now for immediate openings. Responsibilities include: Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old High school diploma or GED equivalent required Must have a valid drivers license No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 3 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired

Responsibilities

The Customer Assistance Representative Sr will provide high-level customer service primarily face-to-face, supporting branch and rental needs through administrative tasks and acting as a rental back-up. Responsibilities include greeting customers, processing returns, assessing vehicle condition, and handling various administrative and basic accounting functions.