Seasonal Customer Service Representative at Bonney Plumbing, Electrical, Heating and Air

Novato, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

20.0

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, AI Call Monitoring, Data Entry, Microsoft Office, Communication Skills, Attention To Detail, Organizational Skills, Multitasking, Problem Solving, Administrative Support

Industry

Consumer Services

Description

Seasonal Customer Service Representative Location: Novato, CA - In Person Position Type: Full Time Limited Term / Seasonal (June - August) Pay Range: $18.00 - $20.00 per hour depending on experience Position Summary We are seeking a motivated and detail-oriented Customer Service Representative to support our AI call operations during the summer months. This temporary role will focus on assisting with AI-generated customer interactions, reviewing call workflows, and handling repetitive administrative and customer service tasks that support daily operations. This is a great opportunity for someone who enjoys technology, problem-solving, and customer communication in a fast-paced environment. What Will You Do? * Monitor and review AI-assisted customer calls for accuracy and quality * Assist with routine follow-up tasks related to customer interactions * Handle repetitive administrative and data-entry duties efficiently * Escalate customer concerns or technical issues when needed * Support internal teams by documenting customer feedback and trends * Maintain professionalism and confidentiality while handling customer information * Assist with updating records, notes, and call outcomes within company systems * Help improve workflow efficiency by identifying recurring issues or process gaps What Do You Need? * Previous customer service experience preferred * Strong communication and customer service skills * Comfortable working with technology and AI-supported systems * Strong attention to detail and organizational skills * Ability to multitask and manage repetitive tasks with consistency * Intermediate computer proficiency including Microsoft Office and web-based platforms * Ability to work independently and as part of a team * Previous customer service experience preferred but not required * High School Diploma What’s In It For You? * Medical, Dental, and Vision plans for you and your family * Vacation Pay, Sick Pay, and Holiday Pay including a floating holiday * 401(k) Retirement Plan with company match up to 4% * Life insurance and accident insurance * Special Program Options: FSA & EAP * Referral Bonuses, Loan Program, and Employee Discounts Program * Ongoing Training for your Professional Development & Life Skills Courses * Fun company sponsored events with lots of giveaways * Working in a energetic, collaborative, and fun environment

Responsibilities

The role involves monitoring AI-assisted customer calls for quality and accuracy while handling repetitive administrative tasks. The representative will also document customer feedback and assist in improving workflow efficiency.