WHY DO WE NEED YOU?

Kaycan has an exciting career opportunity for a Seasonal Customer Service Representative based in Halifax to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.
Schedule: Monday to Friday
Status: Full Time, seasonal (3 month), On-site

A LITTLE MORE ABOUT US

Kaycan is a subsidiary of Saint-Gobain - the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

• Understand customer needs and advise best solutions for a positive customer experience
• Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
• Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
• Updating, referencing, and maintaining customer accounts in our inventory/CRM system
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
• Updating and referencing the company’s CRM system (Oracle)
• Supply and inform clients of pricing, credit terms as well as entering orders in system
• Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
• Other duties as required.