Seasonal Customer Service Representative (Sign-on Bonus) at Irving Oil

Lebanon, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Maintenance, Billing Inquiries, Product Orders, Communication, Multi-tasking, Time Management, Teamwork, Problem Solving, Fast-paced Environment

Industry

Oil and Gas

Description

As a Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success looks like providing excellent customer service. What We Offer: Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth Competitive Compensation – Including a company matched 401k and a Sign-on Bonus Flexible Benefits Plan - In effect on the first day of the month following date of hire and offers three levels of coverage to select from to meet your unique, personal needs Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program Your Responsibilities: Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns Providing accurate information on products and services as well as educating customers on our products and services Perform account maintenance by ensuring customer records are up to date and accurate information is recorded Partner with other departments to follow-up with all customer inquiries Contribute to a team environment by performing other duties as required Your Skills: Ability to work well within a team environment Must be able to work weekends Ability to multi-task and manage time effectively Ability to work in a fast-paced environment Your Experience: High School Diploma or equivalent Customer service experience and knowledge of business procedures ADDS software experience a plus 2+ years of experience working in customer service setting Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility. Job Requirements - Work Experience Customer Service Job Requirements - Education Diploma/High School Equivalent We are always looking for amazing candidates to join our talent community. If you do not see a position that interests you, please fill in your contact information and upload your resume. As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.

Responsibilities

The Customer Service Representative will address customer inquiries related to heating oil, propane, and diesel service and delivery. Responsibilities include account maintenance, troubleshooting customer concerns, and providing accurate product information.