Seasonal Group Sales Representative at Niagara Park

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Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

33.8

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication Skills, Interpersonal Skills, Problem Solving, Attention to Detail, Time Management, Organization Skills, Bilingualism, Microsoft Office, Typing Skills, Accesso Ticketing Systems, Sales Analysis, Data Compilation, Event Coordination, Prospecting

Industry

Travel Arrangements

Description

Seasonal Group Sales Representative Under the general supervision of the Travel Trade Sales Coordinator and within established policies, procedures and guidelines to perform a variety of sales related duties. The individual will provide excellent customer service working in a fast-paced environment servicing a high volume of customers through answering inquiries from group clients and internal Niagara Parks operations. Niagara Parks offers an hourly rate of $27.50/hr to $33.80/hr for this position. Applications for this position will be accepted until January 23, 2026. This position is on-site in Niagara Falls, Ontario and is available to fill an existing vacancy. QUALIFICATIONS: * Completion of a College Diploma in Tourism/Hospitality or the equivalent knowledge and experience. * Possession of the Niagara Parks Park License, considered to be an asset. * Excellent typing skills and proficient use of Microsoft Office, Windows-based software, Outlook and internet applications. * Bilingualism in another language, preferably French, Spanish or Mandarin, would be assets. * At least two (2) years of experience working with travel trade, group tour operators, business events, MICE (meeting, incentive, convention, exhibition), SMERF (social, military, educational, religious and fraternal groups) and a variety of other group organizers, plus one year on the job. * Exemplary sales and customer service skills including: communication/interpersonal skills both oral and written. * Problem solving skills and ability to perform duties with a strong attention to detail. * Experience with Accesso ticketing systems considered an asset. * Time-management and organization skills. * Proven commitment and ability to multi-task in a high-pressure sales and service environment. * Ability to exercise tact, courtesy in a professional manner. KEY ACTIVITIES: * Responds to group sales enquiries via telephone, e-mail, and fax in a timely manner and books accurately in reservation systems. * Upsells all products and services to achieve and exceed team sales targets. * Conducts prospecting calls to new and existing groups. * Assist in booking Marketing and Media FAMs. * Performs all related activities to making Niagara Parks reservations, including processing, reconfirming group dining reservations, closing and following up through to arrival of group with various Niagara Parks departments. * Provides support to sales team (i.e. Sales kits, booking FAM tours, brochure fulfilment, ticket order processing and customer mail-outs). * Liaises with and confirms availability with various Niagara Parks attractions, restaurants and other Niagara Parks sites through the computer reservation systems and by email and telephone. * Analyzes individual problems and takes appropriate action with clients to ensure that customers service needs are met if not exceeded. * Problem solving between internal departments and sales department to ensure smooth customer service. * Retrieves, compiles and summarizes departmental sales data to monitor sales productivity and customer behaviour against established goals. * Ensures accuracy of customer profiles and customer data on an on-going basis by updating the reservation systems and customer data base. * Updating and maintaining a variety of tour operator lists and reports and notifying appropriate Niagara Parks locations of any changes. * Completes weekly and monthly sales reports and distributes to the Senior Manager, Sales. * Populate Monthly Sales Revenue Generation Report. * Assists sales team with ongoing sales analysis, research projects and forecasting. * Assist with proofing marketing materials. * Provides Sales Managers with client past sales and payment history and potential future business if company has requested credit approval for direct billing. * Manages special projects / assignments as required. * Respects and complies with all policies and procedures. Business Events & MICE Activities. * Book business events dining groups of 50 people or less including collecting deposits and arranging final payment by credit card. * Ensures all information regarding each group is communicated and sent to proper department/venues in order to facilitate proper handling and servicing of each group. * Books business events, attractions, VIP tours and WEGO Charters. * Maintains hard file system and database for accounts and tracks to complete detailed follow-up once signed contract and deposit have been received. * Reserve business events Falls Illumination special colour requests. * Processes and coordinates signed MICE contracts for deposits, special requests and final payment. * Liaise with Niagara Parks venues to review and confirm all event details including (BEO) banquet event order agreement and actual event revenue. Performs Other Related Duties * Must be willing and able to work variable shifts as required and schedule to fulfill the requirements of the seven-day operations. * Assist Support with Trade show registrations and booth décor arrangements. * Assist with Wedding and Social Event bookings, WEGO Charters, Musket Demonstrations and Illumination tower colour requests * As assigned. The personal information in your candidate profile is collected under the authority of the Niagara Parks Act, R.S.O. 1990, C.N.3, s.4(l) and in accordance with the Freedom of Information and Protection of Privacy Act. It will be used to assess your qualifications for the job postings to which you apply. If successful, your information will also be used for the creation of your employee profile under the authority of the Employment Standards Act, 2000, c.41, s.15(1). We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Niagara Parks will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability – related accommodations, please inform the Human Resources (HR) staff. We thank all applicants for their interest, however only those selected for an interview will be contacted. If you require additional information regarding the collection and use of the personal information in your candidate profile, or would like to request an alternate format, please contact Niagara Parks at 905.295.4377 ext. 0 or by e-mail at employment@niagaraparks.com [employment@niagaraparks.com]. The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role-related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions.

Responsibilities

The Seasonal Group Sales Representative will respond to group sales inquiries, upsell products, and assist in booking various events and reservations. They will also provide support to the sales team and ensure customer service needs are met.