Seasonal Hospitality Concierge at Hess Wine Company

Napa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

21.0

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Wine Knowledge, Tock Reservation Software, Commerce7 POS, Communication, Time Management, Organization, Shipping Logistics, Event Support, Microsoft Office, Red Chirp, Data Entry, Hospitality, Sales

Industry

Beverage Manufacturing

Description

Description Are you passionate about creating unforgettable guest experiences? If so, we’d love to welcome you to our front-line team at Hess Persson Estates! As our Seasonal Hospitality Concierge, you’ll be the first voice and warmest welcome that guests encounter — whether it’s over the phone, by email, or in person. From booking world-class tastings to upgrading VIP experiences, you’ll help guests feel the magic before they even arrive. Requirements Customer Service (60%) Manage hospitality inquiries via phone and email from existing patrons, guests, and referral sources, acting as a gracious and poised gatekeeper to accommodate guests’ needs. Share your knowledge and passion for wine by promoting our one-of-a-kind tasting and touring experiences. Proficient in Tock reservation software to book unforgettable visits. Customize confirmations with helpful details and personal touches. Create seamless, high-touch experiences from the very first interaction. Recommend upgrades and special touches to elevate each guest’s visit. Help manage the reservations calendar with laser-sharp accuracy. Know the ins and outs of shipping and club member perks — and make every member feel like family. Jump in once a month as a Visitor Center host to keep your finger on the pulse of our guest experiences! Support the Wine Club, Visitor Center, and Front Desk (30%) Help keep our Wine Club database sparkling clean and up-to-date. Support members with credit card updates, address changes, and correspondence. Assist with shipping logistics, merchandise orders, and resolving wine delivery issues. Support the Visitor Center hosts in welcoming their guests by pouring their first splash of wine and taking them on a short informational tour. Be available to assist guests in purchasing wine and merchandise using the Commerce7 POS. Event Support (10%) Occasionally assist with set-up, pouring, and guest support at special events (evening availability a plus!). Represent Hess Persson Estates at exciting off-site activations in the local and regional wine community. Qualifications & Experience Requirements: A passion for people and a natural talent for hospitality. 2+ years in a guest-focused role (hospitality/wine industry experience a big plus!). Confident and professional communication over the phone and by email. Friendly, outgoing personality with a “yes, and…” attitude. Super organized with great time management and a detail-loving mindset. Ability to juggle multiple priorities while staying calm and guest focused. Familiar with Microsoft Office; experience with Tock, Commerce7 and Red Chirp is a bonus! Physical Demands: Standing at a desk for extended periods. Walking, bending, lifting wine cases (up to 40 lbs), and assisting with event setup. Using office equipment like phones, computers, copiers, mailing machines and laminator. Shipping Software (UPS, FedEx, DHL). Wine related devices including buffing cloths, corkscrews, wash racks, decanters. This role’s compensation is anticipated to fit within the range of $19.00 - $21.00 per hour. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate skills, experience, knowledge and education. Hess Persson Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster. If you need any assistance or accommodations due to a disability, please let us know at 707-265-3487. Want to learn more about our brands and the company? Check us out online! Hess Persson Estates: https://www.hessperssonestates.com

Responsibilities

The concierge will manage guest inquiries, bookings, and tasting experiences while providing high-touch service to visitors. They will also support the wine club database, shipping logistics, and assist with event operations.