Seasonal Host at Aparium Hotel Group

Quinte West, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

19.29

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Reservation Management, Communication, Multitasking, Hospitality, Time Management, Microsoft Word, Microsoft Excel, Microsoft Outlook, Table Setting, Phone Etiquette, Collaboration

Industry

Hospitality

Description

Seasonal Host Reports to Restaurant Manager; position is non-exempt.   THE ROLE As the gate keeper to our venues, you play an integral part of a team of hospitality professionals in our gorgeous, ground-breaking building. You work collaboratively with the team to ensure the arrival experience is personalized and memorable and you orchestrate the evening like a talented conductor. Join a respectful and progressive environment that values what people bring to the team and encourages everyone to participate in the process. WHAT YOU WILL DO * Uphold and model the company’s principles of People, Place and Character, driving collaboration, intuition, and trans-local hospitality. * Assist in all aspects of a guest’s experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper set-up the host stand, reviewing reservations and making recommendations as to the setup of the room, executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary * Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities * Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set * Pick up the daily menus and insert them properly in their covers; and inspect every menu and list to ensure their condition and appearance * Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day * Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close shift properly * Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service * Carry trays, bus, and reset tables with linen, china, glass and silver as needed; complete side work assigned by manager * Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed * Communicate effectively with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion * Assist in other areas of the F&B Department as needed. WHAT YOU WILL NEED * Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required * Minimum of one (1) year experience as a Host in either a free-standing or hotel restaurant. * Experience with taking, making, and executing reservations in a reservation platform * Basic computing skills in Word, Excel, and Outlook. * TiPS Alcohol service certification and Safe SERV Certificate of Completion, or ability to obtain such within 30 days of hire * Must meet local age requirements in order to serve alcohol * Available to work a flexible schedule to include nights, weekends and holidays * Fluency in English both verbally and non-verbally * Weekend availability * Ability to continuously stand and/or walk for the majority of a shift, including negotiating wet tile floor and steps * Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins * Ability to roll and/or carry tables and chairs when needed * Ability to lift and/or carry a 30 lb. tray, crate or box * Ability to carry over shoulder occasionally * Utilize hand and elbow movements for polishing glassware, silver, setting up tables, shaking, pouring and mixing drinks * Excellent sight and balance needed for negotiating varied floor surfaces * Ability to handle lighted candles and hot fluids (coffee and tea) WHO WE ARE Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates’ pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate. A little bit rebel, a little bit refined, The Populus is smart and sophisticated, charming, and confident, and always down for shaking up the status quo. Consistently moving the needle on what a social club can be, Populus thrives on the counterculture spirit, constantly challenging what it means to gather and engage while connecting guests to each other and what inspires them. Populus believes the more interested you are, the more interesting you are! The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World’s Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.

Responsibilities

Act as the primary point of contact for guests, managing the arrival experience and orchestrating dining room flow. Responsibilities include handling reservations, maintaining dining room cleanliness, and coordinating with the culinary team to ensure guest satisfaction.