At Costco Wholesale, we’re dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact centre agents.

• Responds to member inquiries in a courteous and professional manner by phone and email for Costco.ca deliveries. Helps members with online ordering through the website as required. Areas of inquiry include website navigation, order placement and delivery follow-up.
• Keys notes to computer membership record to document action or conversation. Keys notes to phone system log to classify call resolution.
• Operates as a liaison between members, vendors, buying and operations employees.
• Responds to member concerns using problem-solving skills, tact and discretion.
• Escalates calls to supervisor.
• Processes a high volume of emails and incoming phone calls.
• Meets department daily in-bound contact goals.
• Confirms member addresses, phone numbers, items purchased and quantities.
• Maintains the quality and consistency of written and oral communications.