ABOUT THE COMPANY

We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we’ve grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn’t just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you’re not just taking a job—you’re becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

WORK WITH VACASA, A CASAGO COMPANY THIS WINTER SEASON!

Interested in working at a ski resort in Big White this winter? We are currently looking for an exceptional individual to join our team as a Maintenance Lead. This person is a hard-working individual who will embody our values while ensuring the maintenance needs of all Vacasa properties are met. This person will help manage a small group of maintenance technicians and work closely with the local management team. We also manage a large portfolio of hot tubs that require frequent servicing, you will be expected to help assist and manage this (training provided). Hours can and will vary weekly and seasonally based on business needs, but will generally be a 5 days week schedule with two days off to enjoy the slopes.
This is a great role for someone looking to live on the mountain for the winter and experience a ski season at Big White. Shared room staff housing available (will discuss details in interview). Currently we have 1 spot available for this role.
This is a winter seasonal position. We are hiring for this position beginning on or around mid October 2025 and employment is expected to end on or around mid April 2026. While the company is under no obligation to extend your employment through the season nor beyond the end date, there may be additional opportunities within this or other roles.

SKILLS AND POSITION REQUIREMENTS

• Strong customer service background
• Must communicate well, both in person and through local apps and messaging software
• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Ability to work well under pressure in a fast-paced environment
• Highly responsive and reliable
• Strong attention to detail
• Prior supervisory experience preferred -e.g. previous lead / supervisor role
• Prior maintenance experience preferred, specific trades not required but must be practical
• Prior hot tub or pool experience preferred
• Ability to stand, sit, and walk for an extended period of time.
• Adhere to all company policies and procedures
• Comfortable working with iPhones, computers and the internet/email, google sheets.
• Possess a working smartphone and willingness to load work apps (reimbursement available)

• Assist in leading the maintenance operations in assigned location, traveling between multiple worksites each day
• Create a welcoming environment for our guests and owners by ensuring our homes are well maintained through preventative maintenance and regular inspections
• Directly respond to guest issues regarding maintenance, as needed
• Order, maintain, and replenish maintenance supplies and inventory
• Check multiple hot tubs everyday at different locations
• Draining and refilling hot tubs
• Assist with scheduling and distribution of tickets
• Manage a team in a time-sensitive environment
• Ensure maintenance staff follow through on assignments and give instructions regarding work methods and routines
• Support your team and model the behaviors and actions that you expect from your team with attention to detail, professionalism, productivity, and reliability
• Provide input on performance evaluations, resolving problems, and implementing disciplinary action with assistance from your manager and Human Resources
• Establish and maintain open, collaborative relationships with team members and management team
• Correspond on a regular basis with your local management team and team members
• Be available and willing to assist your colleagues and management team when necessary
• Provide cross-coverage for your manager and Co-Lead(s) when necessary
• Meet with homeowners and talk about possible repairs and upgrades
• Maintain hot tubs as needed; no experience necessary - we offer on-site training
• Collect and remove trash and debris
• Maintain required Maintenance metrics on efficiency
• Attend all mandatory individual and team meetings
• Update and monitor quality assurance forms / hot tub software
• Other responsibilities as assigned - because every day looks different