ABOUT THE COMPANY

We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we’ve grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn’t just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you’re not just taking a job—you’re becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

WORK WITH VACASA, A CASAGO COMPANY THIS WINTER SEASON!

Interested in working at a ski resort in Big White this winter? Vacasa is currently seeking a Maintenance Technicians to perform general maintenance tasks and to support the overall quality of our large portfolio of vacation homes. We also manage over 60 hot tubs that require daily water balancing and maintenance. The target start date is mid November 2025 and finished around mid April 2026. Hours can and will vary weekly and seasonally based on business needs but will generally be a 5 days week schedule with two days off to enjoy the slopes.

SKILLS AND POSITION REQUIREMENTS

• 2 years of basic, property maintenance experience preferred, specific trades experience are helpful but not required
• Must have extensive customer service experience in some capacity
• Valid driver’s license
• Self-motivated and customer service oriented
• Ability to communicate effectively, both orally and using workplace messenger software
• Ability to properly assess problems and provide / communicate solutions
• Working knowledge of google sheets, computers and mobile devices
• Ability to work a flexible schedule including weekends and holidays as needed to support the needs of the business
• A working smartphone and ability to download and use work related apps (monthly reimbursement available).

Desired but not required:

• Experience working with pools or hot tubs water chemistry, etc.
• A vehicle suitable for use in winter conditions (reimbursements available)
• Trades experience in plumbing, painting, electrics, carpentry etc. Experience working in cold temperatures

WHAT YOU’LL DO

• Complete maintenance tasks traveling between multiple different vacation rentals each day at Big White
• Create a welcoming environment for our guests and owners by ensuring our homes are well maintained: ie. general repairs, preventative maintenance, and inspections
• Daily checking and water balancing of multiple hot tubs in different locations around Big White (training provided)
• Respond to guest issues regarding maintenance, as needed including but not limited to:
• Hot tub troubleshooting
• Appliance troubleshooting
• Cable/wifi troubleshooting
• Basic HVAC troubleshooting
• Light plumbing
• Fitting Door locks and alignment of locks and handles
• BBQ cleaning and troubleshooting
• Draining and refilling hot tubs
• Establish and maintain open, collaborative relationships with team members and management team
• Correspond on a regular basis with your local management team and team members
• Be available and willing to assist your colleagues and management team when necessary
• Provide cross-coverage when necessary to ensure urgent issues are addressed
• Collect and remove trash and debris from guests units
• Ensure follow through on assigned maintenance tasks using in-house assignment system and respond to time-sensitive maintenance needs
• Maintain required Maintenance Metrics on efficiency and utilize Vacasa’s ticketing system
• Coordinate with third-party service providers.
• Attend all mandatory individual and team meetings
• Moving team members around the resort as required in staff vehicles
• Other responsibilities as assigned - because every day looks different