Location: Bowleaze Cove Holiday Park & Chesil Beach Holiday Park
Contract Type: Seasonal
Hours: Part-time, including evenings, weekends, and bank holidays. Working days will include Mondays, Fridays and Saturdays. Expected hours between 22.5-30 hours per week.
Salary: Up to £12.21 per hour, depending on age
Are you service-driven, with a passion for delivering exceptional guest experiences? Join our holidays reception team at Waterside as a Holidays Seasonal Reception Team Member, where you’ll be an integral part of our success and help uphold the 5-star standards our guests have come to expect.

WHAT WE’RE LOOKING FOR

We’re looking for team members who:

• Are personable, presentable, and articulate, with a team-oriented mindset and a great sense of humour.
• Have exceptional communication skills, enthusiasm, and energy.
• Maintain a high standard of personal presentation.
• Are flexible with working hours, including weekends and public holidays.
• Possess polite, clear, and effective communication skills for dealing with guests in person and over the phone.
• Are passionate about delivering the best customer service and guest experiences.
• Have previous customer-facing experience (essential).
• Hold a driving license (desirable) for occasional travel between parks.

As a Seasonal Reception Team Member, your responsibilities will include:

• Working across our busy Reception/Holiday Sales Team at Bowleaze Cove & Chesil Beach Holiday Parks, using our reservation and maintenance systems (training provided).
• Offering outstanding customer service to guests and owners.
• Converting guest enquiries into holiday bookings.
• Answering telephones, managing reservations, and redirecting calls to the appropriate departments.
• Taking messages and ensuring all communication is handled politely and efficiently.