As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!

QUALIFICATIONS:

• Position will be seasonal. Candidate is willing to work throughout the summer up until the fall.
• Professional attitude and the ability to follow instruction required
• Ability to work under pressure and under tight deadlines
• Detail oriented and the ability to work independently
• Must speak, understand, and write fluently in English. Bilingualism is an asset
• Previous experience working in a Hotel Front Office, Reservations, or Sales role is preferred
• Excellent interpersonal and communication skills, both written and verbal
• Knowledge of Hotel Property Management Software such as Opera, iHotelier, TraveClick etc. an asset
• Operational knowledge of Microsoft Office Software (Excel, Word, Teams, Outlook)
• Tourism & Hospitality Management degree from an accredited facility preferred
  Lord Nelson Hotel & Suites recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the hospitality industry.
  Job Type: Full-time
  Pay: $16.50 per hour

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site parking
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Halifax, NS B3J 2L2: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Process reservations via email, telephone, fax, and central reservations systems
• Process reservations from the sales team, travel agents, and other hotel departments
• Book and enter room reservation requests using the Hotel Property Management System (Opera Cloud)
• Enter rooming lists while ensuring accuracy, as required
• Update reservations with relevant comments or data to ensure a flawless check in/check out process
• Maximize revenue by up-selling guest rooms and recommending hotel facilities and services
• Be an expert on room types, services, and amenities to effectively promote our products to potential guests
• Maintain high-level understanding of rates, availability, and conditions of all current packages and promotions
• Issue confirmation, modification, and cancellation confirmation emails for all reservations
• Communicate reservation information / troubleshoot reservation issues with Front Desk staff
• Process cancellation and modifications while promptly relaying any relevant information to front desk staff
• Liaise with Sales, Front Desk and other departments as required
• Assist with preregistration activities when appropriate
• Understand and enforce hotel policy regarding guaranteed and no-show reservations
• Process advance deposits as needed
• Maintain the highest level of customer service and display professionalism at all times
• Taking personal responsibility and be committed with a sincere and genuine interest to resolving customer complaints
• Ability to maintain confidentiality of hotel guests and pertinent hotel information
• Must have comprehensive understanding of hotel emergency procedures
• Other tasks as assigned