BeExtraordinary

At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and
craft beverage company by delivering the perfect brand experience for every
lifestyle and occasion. Through our commitment to excellence, honouring our
roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.
Who We Are
We are one of Canada’s largest and oldest wine companies with a rich heritage in quality winemaking.
We produce some of Canada’s most recognized brands and offer our teammates a challenging and rewarding employment experience.
We are hiring a Seasonal Supervisor for The Lookout Restaurant at Gray Monk Winery.
The Hospitality Supervisor is responsible for leading and supporting daily front-of-house (FOH) operations, delivering exceptional food and beverage experiences across various service areas including the main dining room, patios, and events. This role ensures seamless guest experiences while supporting team performance and maintaining operational standards.
About the Lookout Restaurant
Perched above the stunning Okanagan Valley, The Lookout Restaurant offers a feast for the senses with its vibrant regional flavours and an atmosphere that perfectly complements the natural beauty of its surroundings.
The teammate will be responsible for –

Daily Operations

• Execute opening and closing duties as scheduled
• Lead pre-shift meetings and communicate daily service expectations
• Support function/event execution by coordinating FOH team and liaising with kitchen and event staff
• Ensure menus and function sheets are accurate and up to date
• Assist in inventory checks and basic cost control practices under manager direction

Team Supervision & Leadership

• Support the FOH team through on-the-floor leadership and mentorship
• Coach and motivate team members to deliver high service standards and achieve upselling goals
• Assist with onboarding and training new staff
• Communicate staffing needs and performance concerns to the Assistant Hospitality Manager

Guest Service

• Maintain a strong floor presence to support team and resolve guest concerns promptly and professionally
• Promote a positive and welcoming guest experience at all times
• Champion upselling opportunities and contribute to revenue targets

Health, Safety & Compliance

• Ensure FOH areas are clean, organized, and meet safety standards
• Report and respond to any health and safety issues promptly
• Support a culture of safety awareness among FOH team members

Technology & Systems

• Utilize POS systems and DayForce to support scheduling and payroll-related tasks
• Report team timecard issues or corrections to the Assistant Hospitality Manager

SUPERVISES:

• Front-of-house service team (servers, hosts, bussers, bartenders)

We are offering this new teammate –

• Competitive total compensation and employee resources
• Strong leaders offer growth and development in your career
• Strong stable Canadian company
• Exciting fast-paced industry
• Stunning work environment and fun colleagues who are passionate about wine and customer experiences!

We are looking for a teammate with –

• 2+ years of supervisory or team lead experience in a hospitality or restaurant environment
• Post-secondary education in Hospitality or a related field preferred
• Strong knowledge of wine and cocktails; WSET or Sommelier training considered an asset
• Excellent customer service, communication, and leadership skills
• Comfortable using restaurant technology (POS, Microsoft Office, scheduling software)

Important info –

• Standing and walking for long periods; occasional lifting (up to 40 lbs)
• Split between indoor and outdoor work; variable weather conditions
• Evening, weekend, and holiday availability required
• Fast-paced, high-volume environment during peak seasons

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

Please refer the Job description for details