JOB DESCRIPTION

Job Title: Part-time Sales Advisors for all London stores
Reports to: Store Manager
Location: Paddington, Elgin Crescent & Primrose Hill Stores
Sector: Luxury Retail
Hours: Part-time including a weekend day

COMPANY BACKGROUND

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.
Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.

SKILLS/KNOWLEDGE/EXPERIENCE

• A strong retail sales background - preferably with experience of high- end/luxury furniture sales.
• Computer savvy, experienced with till systems
• Exceptional communicator both written and verbal
• Proven successful sales experience
• Familiarity with local market desirable
• A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.
• Having in-depth knowledge and experience of MS Navision processes – desirable.

• Maintaining the Graham and Green image to the highest standards.
• Promoting and selling the company’s extensive range of furniture and home furnishings.
• Ensuring that Graham and Green customers are extended the highest levels of customer service at all times.
• Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level.
• Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern.
• Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
• Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
• Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
• Ensuring all stock is correctly labelled and priced.