Seasonal Sales Assistant and Party Host

at  Lush

WHO WE ARE

Lush Guildford is known for its five-star customer service. We’ve even won an award for it! Our priority is making sure every visitor has an experience curated perfectly to their needs. With such varied customers, we might be offering a pampering hand & arm massage one minute, then playing who-can-blow-the-biggest-bubble the next! We’re a party hotspot, with multiple celebrations held every week, and we’re proud of our close links with the local community.
You might know Lush as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement ‘a hard day’s work deserves a fair day’s pay’ is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

SKILLS AND EXPERIENCE

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer’s day unforgettable. As a sales assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Passion for Parties: Host the perfect celebration for our party animals, creating an unforgettable experience. Although we host events for all ages, you will most likely be hosting children’s parties. Your high-energy approach and confidence with large groups of children contribute to a fun, personalised party fit for a VIP.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a sales assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team’s success on the shop floor.

THE ROLE

Our sales team are the heart and soul of Lush Guildford and our seasonal sales assistants provide vital support during the bustling festive period. Every decision you make will contribute towards our visitors having a very merry Christmas shopping experience. As a seasonal sales assistant, you’ll be on the shop floor: helping customers, demonstrating our products, keeping our shop looking beautiful, and contributing to the fun festive atmosphere. You’ll also be confident driving sales forwards and working towards business targets. In your role as party host, you’ll bring energy and excitement to every event, creating the perfect evening for our party guests.
We hire great people from all walks of life. If you share our enthusiasm for creating Christmas magic and delivering exceptional customer service, you will find yourself at home within the Lush Guildford team.
Click here to learn more about the role and get to know some of the team.

KEY RESPONSIBILITIES

• Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of our shop.
• Host the perfect celebration for our party animals, working as a team to prepare activities, deliver party games, and make lasting memories.
• Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
• Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
• Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping.
• Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up.
• Keep our store sparkling clean and inviting, creating a space that adds to our customers’ shopping joy.
• Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
• Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
• Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.