Seasonal Serengeti Bush Camp Guide at Toronto Zoo

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Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

17.6

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Animal Knowledge, Conservation Awareness, Teamwork, Public Speaking, First Aid, Camping Skills, Administrative Skills, Safety Protocols, Interpersonal Skills, Program Development, Outdoor Activities, Communication, Engagement, Sustainability, Problem Solving

Industry

Museums;Historical Sites;and Zoos

Description

Department: Learning & Engagement Rate of Pay: $17.60 per hour Duration: Approx. April – September 2026 (Non-Permanent) Hours of Work: 40 hours per week Number of Positions Open: 6 Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, conservation science and traditional knowledge to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife. Position Purpose: The Seasonal Serengeti Bush Camp Guide is responsible for the development and delivery of the Bush Camp program that includes tours, night activities, and a campfire program. Bush Camp staff are also responsible for maintaining the campsite, ensuring equipment is in good order, assisting with registrations, operating a point-of-sale system, and various other office duties related to the operation of Bush Camp. The typical overnight shift is from 3:00 pm to 10:30 am the next day (includes 15 hours at the regular hourly rate plus 4.5 hours at an overtime rate); however, some shifts may occur from 3:00 pm to 11:00 pm the same day and may also include the occasional regular day shift. Bush Camp Guides are required to sleep at the Zoo only during their scheduled shifts. This position will assist and provide support in implementing the Strategic Plan. CORE ROLE RESPONSIBILITIES: * DAILY SUPERVISION OF PROGRAM PARTICIPANTS TO ENSURE THEIR COMFORT AND SAFETY. * DELIVERING THE BUSH CAMP PROGRAM IN A FUN AND ENGAGING MANNER, INCLUDING EDUCATIONAL TOURS OF THE ZOO, AND THEMED GAMES AND ACTIVITIES. * PROVIDING EXCELLENT CUSTOMER SERVICE TO OUR GUESTS. * ENSURING ALL CAMP PARTICIPANTS HAVE COMPLETED A WAIVER BEFORE ENTERING THE SITE. * ACTING AS A LIAISON WITH FOOD SERVICES STAFF FOR MEALS/SNACKS FOR PARTICIPANTS. * KEEPING THE SUPERVISOR AND LEARNING & ENGAGEMENT COORDINATOR INFORMED OF ALL ACTIVITIES. * ASSISTING FULL-TIME/PERMANENT STAFF AS DIRECTED RELATED TO PROGRAM DEVELOPMENT AND DELIVERY AND FOR ENSURING A SAFE AND EXCELLENT GUEST EXPERIENCE. * PREPARING WRITTEN REPORTS ON ANY INCIDENTS. * PLANNING PROGRAMS FOR PARTICIPANTS OF VARIOUS AGES. * ENSURING ALL PROGRAM-RELATED MATERIALS ARE PREPARED FOR EACH OVERNIGHT (INCL. CHOPPING WOOD FOR THE CAMPFIRE ACTIVITY) AND ARE IN GOOD WORKING CONDITION. * CASH HANDLING AND OPERATION OF A POS SYSTEM FOR SALE OF RETAIL PRODUCTS. * COMPLETE PAPERWORK/ADMINISTRATIVE DUTIES. * SHARE CONSERVATION MESSAGING. * INSPIRE SUSTAINABILITY AWARENESS AND ACTIONS. * FOLLOW APPROPRIATE HEALTH & SAFETY PROTOCOLS, INCLUDING RECOGNIZING AND REPORTING ANY HAZARDS/ CONCERNS. * REGULAR CLEANING OF THE WORK AREA TO ENSURE IT EXCEEDS CUSTOMER EXPECTATIONS AND TO ENSURE HEALTH & SAFETY GUIDELINES ARE ADHERED TO, INCLUDING PICKING UP GARBAGE, WIPING HIGH TOUCH SURFACES, AND CLEANING WASHROOMS. * FOLLOWS ALL POLICIES AND STANDARD OPERATING PROCEDURES. * ATTENDS APPROPRIATE TRAINING AS REQUIRED. * ASSISTS GUESTS ON-SITE AS REQUIRED AND ENSURES EXCELLENT CUSTOMER SERVICE IS PROVIDED BY TORONTO ZOO STAFF. * OTHER DUTIES AS ASSIGNED BY SUPERVISOR OR THEIR DESIGNATE. TECHNICAL KNOWLEDGE AND SKILLS: * Must be enrolled in, or are a recent graduate of, post-secondary education, preferably in the education and/or biology field, or the equivalent amount of training and related experience. * Have experience delivering programming in front of a large audience, including having the ability to pass information onto others. * Have a strong knowledge of animals, plants, and conservation issues. * Must be able to work well independently and as part of a team. * Have knowledge and skills associated with camping and related outdoor activities. * Demonstrate an awareness of and commitment to sustainable practices. * Be available to stay overnight (approximately 2-3 nights/week – weekend shifts will be required). * Standard First Aid & CPR “C” certification required. * Must ensure all applicable licenses and certificates remain valid and in good standing. Copies of licenses and certificates to be provided at time of hire and upon renewal. * Working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation an asset. * Possess an unrestricted Class G driver’s license valid in the Province of Ontario along with a good driving record (preferred). * Must be able to work weekends, shifts and holidays as scheduled. * Must be able to deal with staff and public in a courteous and efficient manner. * Must be capable of meeting the physical requirements of the position. * Well-developed interpersonal skills. * Ability to communicate effectively, in English, both written and verbal. While we appreciate the interest of all applicants, only those selected for an interview will be contacted. The successful candidate may be required to provide a police reference check and/or driver’s abstract, at their own expense as a condition of employment. Candidates may be required to take a written and/or practical examination relevant to the position. YOUR TORONTO ZOO VALUES THE IMPORTANCE OF INCLUSIVE RECRUITMENT PRACTICES AND STRIVES TO CREATE A WORKPLACE THAT REFLECTS AND CELEBRATES THE RICH DIVERSITY OF OUR CITY. PLEASE LET US KNOW IF YOU REQUIRE SPECIFIC ACCOMMODATIONS TO BE IN PLACE BEFORE YOU BEGIN THE INTERVIEW PROCESS. YOUR TORONTO ZOO RESPECTS THE PRINCIPLES OF EQUITY, DIVERSITY AND INCLUSION AND SEEKS TO MODEL THESE PRINCIPLES IN ALL THAT WE DO. WE ARE COMMITTED TO FOSTERING AN INCLUSIVE WORKFORCE WHERE ALL EMPLOYEES FEEL RESPECTED, SUPPORTED AND VALUED. WE STRIVE TO CREATE AN ENVIRONMENT THAT REPRESENTS THE RICH DIVERSITY OF OUR GUESTS AND OUR COMMUNITY AND ENCOURAGE APPLICATIONS FROM ALL QUALIFIED INDIVIDUALS WHO CAN CONTRIBUTE TO ENHANCING OUR COMMITMENT TO EQUITY, DIVERSITY AND INCLUSION. APPLICATIONS ARE ESPECIALLY ENCOURAGED FROM RACIALIZED PERSONS/PERSONS OF COLOUR, INDIGENOUS/ABORIGINAL PEOPLE OF NORTH AMERICA, PERSONS WITH DISABILITIES, LGBTQ2S+ PERSONS, AND WOMEN. YOUR TORONTO ZOO MAKES ANIMAL WELL-BEING A PRIORITY IN EVERYTHING WE DO, RESPECTING WILDLIFE, CARING FOR OUR TEAM, GUEST AND COMMUNITY. WE ARE A WELCOMING PLACE TO VISIT, VOLUNTEER, AND WORK, UNITED BY A SHARED COMMITMENT TO CONSERVATION, CONNECTION, AND RECONCILIATION. WE BLEND SCIENCE AND TRADITIONAL KNOWLEDGE TO PROTECT SPECIES AND THEIR HABITATS, AND WE INVITE OTHERS TO JOIN US AS GUARDIANS OF WILD, ACTING TOGETHER TO ENSURE WILDLIFE AND WILD SPACES THRIVE. THIS JOB POSTING IS FOR AN EXISTING VACANCY WITHIN OUR ORGANIZATION. YOUR TORONTO ZOO USES ARTIFICIAL INTELLIGENCE TO SCREEN, ASSESS OR SELECT APPLICANTS. JOIN OUR TALENT COMMUNITY Stay in-the-know about great career opportunities at your Toronto Zoo. Join our Talent Community and stay connected [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6bc020f1-8e3a-4ed0-afc7-34ff5157fca2&ccId=19000101_000001⟨=en_CA]

Responsibilities

The Seasonal Serengeti Bush Camp Guide is responsible for developing and delivering the Bush Camp program, ensuring participant safety and comfort. They will also maintain the campsite, assist with registrations, and provide excellent customer service.