Seasonal Supervisor, WEGO at Niagara Park

Niagara-on-the-Lake, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

84668.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Customer Service, Communication Skills, Problem Solving Skills, Administrative Skills, Computerized Dispatch, Vehicle Tracking, Fare Collection Systems, Training Development, Safety Procedures, Operational Efficiency, Incident Reporting, Teamwork, Coaching, Counseling, Scheduling

Industry

Travel Arrangements

Description

Job ID: 2026-07 Job Type: Seasonal Management Job Status: Open Vacancy Location: Niagara Falls, ON (On-site) Compensation Range: $70,966.44 - $84,668.18 per annum Application Deadline: February 27, 2026 Join the Team Behind One of the World’s Most Iconic Destinations At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world. Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect. Why You’ll Love Working Here We offer a comprehensive total rewards package to support your health, wellbeing, and financial security including: * Employer‑matched Defined Benefit Pension Plan * Extended health, dental, and vision coverage * Life and disability insurance * Vacation entitlements and paid time off * Employee Family Assistance Program (EFAP) * Professional development and growth opportunities * Discounts at Niagara Parks retail, culinary, and golf locations * Complimentary passes to Niagara Parks attractions to share with family and friends * Free entry at Niagara Parks attractions * Access to the Attractions Ontario Reciprocal Program * Exclusive Perkopolis discounts * Free transportation on the WEGO Green Line and Falls Incline Railway What You’ll Do Under the supervision of the Senior Manager, Parking & Transportation, supports the management of the Rapids view WEGO complex and the Niagara Parks Commission’s WEGO bus system. Ensures safety and operational procedures are followed, onboard and office transportation systems function reliably, and visitors receive efficient, timely, and high‑quality customer service in line with Commission standards. You will: * Ensures drivers start and finish times are accurately reported for payroll purposes. * Oversees daily operation of transportation computer system including CAD/AVL, fare logistics, and destination sign systems, provides driver training as required. * Completes daily operations reports, incident, accident and other reports as required. * Make suggestions in order to improve safety, customer service or operational efficiency. * Participates in hiring process, employee coaching, counselling and discipline, scheduling, staff evaluations, development of training as required. * Attends meetings, presentations, training and other sessions as recommended. * Calls in additional drivers due to absence in accordance with policy, procedures and the C.B.A. * Ensure drivers adhere to advertised schedule and makes adjustments and modifications to minimize the impact of incidents, accidents, delays or construction for the benefit of travelling visitors. * Develops and implements plans to adjust service as required due to driver absences, vehicle availability, events, construction and other planned events. * Liaises with other NPC departments and external emergency service providers to resolve service issues. * In cooperation with and under the direction of the Senior Manager, Parking & Transportation, directs and manages the overall supervision of operations, clerical and student staff. * Ensures that all staff work in compliance with O.H.& S. Act, the C.B.A. and NPC policies and procedures. * Supervises charter or extra transfers as required. * Investigates, follows up and responds/reports on incidents, accidents and customer complaints. * Monitors and directs staff use of the WEGO bus operations radio system. * Ensure drivers report daily, check uniform and ensure safety procedures are completed. * Monitors and enforces operational performance to provide optimal service to visitors. * Documents coaching counselling and discipline sessions and provides detailed feedback for annual performance reviews. * Provides additional services required by offering additional hours in accordance with the C.B.A. * Identifies drivers requiring additional training to ensure compliance with the NPC safety and operational procedures. What You’ll Bring * Completion of Community College in a related field or equivalent knowledge and experience. * Working knowledge and aptitude with computerized dispatch, vehicle tracking, destination signage and fare collection computer systems. * Proficiency in computer software applications including MS Office (Outlook, Word, Excel) scheduling software and other related systems. * Knowledge of applicable legislation, acts, standards including Occupational Health & Safety Act, Highway Traffic Act and commercial vehicle operator registration system. * Demonstrated experience in a supervisory capacity in public transit within a unionized environment. * Minimum three (3) years related driving experience with a minimum valid Class “C” license with “z” air brake endorsement. * Supervisory experience monitoring driver performance, coaching, counselling to correct habits and behaviors and optimize levels of safety, customer service and efficiency. * A thorough understanding of the importance of quality customer service, including exceptional communication, interpersonal, problem solving skills and administrative skills. * Ability to work in a fast paced environment as part of a team. * Ability to exercise tact and courtesy to resolve issues and experience preparing reports for senior management. * Ability and willingness to work weekends, holidays, shifts including flexibility to extend scheduled shifts and work outside regular business hours as required. Our Commitment to Accessibility & Inclusion Since 1885, Niagara Parks has been dedicated to preserving and enhancing the natural and cultural beauty of the Niagara River corridor for future generations. We are proud to be an equal opportunity employer committed to diversity, inclusion, and accessibility. We provide a transparent, inclusive and barrier free hiring process consistent with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation to address specific needs related to Code protected grounds, please contact us. For questions about the collection or use of your personal information, or to request an alternate application format, contact us at 905‑295‑4377 ext. 0 or employment@niagaraparks.com. We thank all applicants for their interest; however, only those selected for an interview will be contacted. The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions.

Responsibilities

The Seasonal Supervisor supports the management of the WEGO bus system and ensures safety and operational procedures are followed. They oversee daily operations, manage staff, and ensure high-quality customer service.