Seasonal, Support Specialist-Tech at HR Block Hayward WI

, , United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

27.64

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Communication, Troubleshooting, Software Solutions, Incident Handling, Quality Measurement, Documentation, Adaptability

Industry

Retail

Description

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... As a Support Specialist you will function as a single point of contact for all technical support for internal and/or external customers across the entire enterprise. In this capacity you will serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. You will utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. The Support Specialist is responsible for end-to-end resolution and ownership of customer requests or concerns. To succeed, you will need to closely monitor requests, communicate with customers, and deliver solutions to requests with a sense of urgency. Start date: December 8th, 2025 Day to day, you'll... Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information; interpret customer needs and utilize software solutions, personal knowledge, and troubleshooting skills to identify possible resolutions Remote control desktops to resolve technical issues Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions Use software solutions and computer systems to accurately document and track customer contacts Adapt to changes in user demands, work environment, and changes to processes or requirements Maintain a technical working knowledge of product or products supported by the department Perform other duties as assigned The following schedules are available for this class (Based in Central Time): 7:30am - 4:00pm - Mon-Fri 7:30am - 4:00pm - Tue-Sat 7:30am - 4:00pm - Mon/Tue/Wed/Fri/Sat 7:30am - 4:00pm - Mon/Tue/Wed/Thur/Sat 7:30am - 4:00pm - Mon/Tue/Thur/Fri/Sat 8:00am - 4:30pm - Sun-Thur 8:00am - 4:30pm - Sun/Mon/Tue/Fri/Sat 8:00am - 4:30pm - Sun/Wed/Thur/Fri/Sat 9:00am - 5:30pm - Sun-Thur 11:30am - 8:00pm - Sun-Thur 11:30am - 8:00pm - Sun/Tue/Thur/Fri/Sat 11:30am - 8:00pm - Sun/Wed/Thur/Fri/Sat 11:30am - 8:00pm - Sun/Mon/Tue/Fri/Sat 12:30pm - 9:00pm - Mon/Wed/Thur/Fri/Sat 2:30pm - 11:00pm - Mon-Fri 2:30pm - 11:00pm - Tue-Sat 2:30pm - 11:00pm - Mon/Tue/Thur/Fri/Sat What you'll bring to the team... Education: High school diploma or equivalent Work Experience: 1 year minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $18.41 - $27.64/Hr.

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Responsibilities

As a Support Specialist, you will provide technical support as a single point of contact for internal and external customers. You will resolve and track user incidents while ensuring customer satisfaction through effective communication and problem-solving.