Seasonal Teller at bankESB

Beverly, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

22.5

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Transaction Processing, Compliance, Risk Management, Fraud Prevention, Communication, Team Building, Relationship Building, Detail Oriented, Cross-Selling, Problem Solving, Computer Systems Operation, Scheduling Flexibility, Physical Stamina

Industry

Banking

Description

This is a float position and will require travel to provide coverage to our Beverly, Danvers, Peabody, and Middleton Locations. PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES: Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers. Superior Service Quality * Ensures excellence in customer service and maintain service standards at all times. * Acts as a resource to identify customer servicing issues so that a resolution can occur and customer’s relationship is retained. * Responds to customer requests, problems, and/or complaints, and if unable to immediately assist that customer, ensure the proper hand-off to the appropriate person to assist. * Develops and maintains a working knowledge of our bank products and services and recognizes a customer’s potential product/service need. Upon recognizing the need, refers to the proper person to assist the customer. * Provides the link between customers and other departments of the Bank by offering direction to the customers when there is a need for assistance or information from additional sources. * Recognizes opportunities to suggest/cross-sell other Bank services to customers. Operations * Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances. * Participates in individual, team, and Bank goals as set by the branch manager. * Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers. * Ensures that BSA procedures are being properly followed. * Answers phone and in-person account inquiries. * Accounts for all money in individual cash drawer and balances transactions daily. Security * Ensure the prevention of fraudulent activities through adherence to Bank policies and procedures. * Adhere to branch security procedures detailed in the HFG security manual. * Assist in managing branch risk. * Ability to work in a constant state of alertness and in a safe manner. ADDITIONAL RESPONSIBILITIES / ACCOUNTABILITIES: The Bank encourages participation in a community development service within the Bank’s assessment area. Community development encompasses affordable housing and community services that target low to moderate income individuals and activities that revitalize or stabilize targeted low to moderate income neighborhoods. Community development services must be related to providing a financial service or use the financial expertise of the Bank employee. Examples include: * Offering accounting skills to a local charitable organization that serves low to moderate income individuals; * Performing bookkeeping services for low to moderate income seniors; * Teaching a financial literacy program for low to moderate income school children; * Fundraising on behalf of a local or state agency that provides services and/or programs targeting low or moderate income individuals; * Activities that revitalize or stabilize low or moderate income areas; * Encourages CRA qualified volunteerism. REQUIREMENTS: * Maintains an understanding of the HFG mission statement and core values * Performs other similar duties as assigned or requested by the branch supervisors * Will be required to work Saturdays and may be required to work extended hours. * Flexibility in scheduling is a must * Travel may be required * Ability to stand for long periods of time * Ability to lift up to 50 lbs * Strong communications both written and oral * Excellent customer service skills * Ability to use computer systems and office equipment * Adhere to the Bank’s dress code policy as found in the HFG Employee Handbook EDUCATION AND EXPERIENCE: * High school diploma/GED required * Cash handling experience preferred * Computer skills required * Knowledge of Microsoft products a plus * Customer service experience is a plus * Fluency in a second language is a plus REQUIRED COMPETENCIES: * Team Building – actively participating as a member of the team to move the team toward the completion of goals. One who concentrates efforts on the betterment of the team rather than themselves * Communication Skills – verbal, written, formal, informal, interpersonal, and active listening * Relationship Building – strong interpersonal skills, credibility * Customer Service Orientation – making customers and their needs the primary focus of one’s actions; developing and sustaining productive customer relationships * Integrity – maintaining social, ethical, and organizational norms, firmly adhering to the codes of conduct and ethical principles * Detail Oriented – knowing and adhering to all pertinent policies, procedures, and communication; effective follow through and reinforcement QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Responsibilities

The primary role involves performing various customer service functions, including handling transactions like deposits, withdrawals, and payments, while ensuring superior service quality across multiple bank locations. Responsibilities also include adhering strictly to internal controls, policies, and security procedures to protect the bank and its customers.