SALARY: OTE OF £55K - £60K (BASIC SALARY OF UP TO £35K + BONUS)

We are seeking a talented and motivated Second Charge Mortgage Advisor to join our highly skilled team. As a Second Charge Mortgage Advisor, you will play a crucial role in helping our customers secure their financial needs. You will be responsible for providing expert advice on second charge mortgages, guiding customers through the application process, and ensuring a best-in-class experience. This is a unique opportunity to join an industry-leading financial brokerage.
You will be part of a very successful team with a clear strategy for success and growth.

What you’ll be doing:

• Contact qualified leads that have been generated through our secured online journey.
• Assessing customers’ applications and delivering high-quality recommendations tailored to customer needs and circumstances, in accordance with our Compliance and Training & Competence Procedures.
• Provide expert advice on second charge mortgage options to customers, utilising in-house software.
• Keep up-to-date with industry regulations and lender criteria to provide informed guidance to customers.
• Build and maintain strong relationships with customers, keeping them fully informed throughout the process.
• Meet or exceed sales targets and KPIs while maintaining high levels of customer satisfaction.
• Collaborate with our exceptional team of case managers to support customers’ applications.
• Play a key role in the continuous innovation of best-in-class customer experience by actively suggesting new ideas and processes.

What we expect from you:

• CeMAP 1 qualified (as a minimum) and 2 years of sales experience.
• A performance-driven mindset, taking accountability for your targets that drive the right outcomes for customers and the business.
• Provide a best-in-class customer experience, going above and beyond for customers, ensuring satisfaction and fostering long-term loyalty.
• Strong understanding of mortgage products, regulations, and procedures.
• Ability to manage multiple cases in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Detail-oriented with strong analytical and problem-solving abilities.
• Flexibility and willingness to work shifts to meet the evolving needs of customers.

Our perks:

• OTE of £55k - £60k (basic salary of up to £35k + bonus)
• Hybrid working (3 days in the office and 2 days from home)
• Flexible working arrangements to support a healthy work-life balance
• 33 days holiday inclusive of bank holidays
• Supportive team environment with opportunities for career advancement
• Salary sacrifice pension scheme up to 4%
• Healthcare cash plan with separate balance for dependents
• Life assurance x 2
• Holiday buy & sell scheme
• Cycle to work scheme
• Birthday off + takeaway on us
• Enhanced maternity, adoption, or paternity leave
• Enhanced sick pay + income protection for up to 2 years
• Casual and gender-neutral dress policy
• Access to a range of retailer discounts through our various providers
• Fun and inclusive work environment with regular team incentives

If you are a motivated and customer-focused individual with a passion for helping others achieve their financial goals, we would love to hear from you. We look forward to reviewing your application!
Job Types: Full-time, Permanent
Pay: £32,500.00-£55,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay
• Work from home

Schedule:

• Day shift
• Monday to Friday

Work Location: In person
Reference ID: LK-00

• Contact qualified leads that have been generated through our secured online journey.
• Assessing customers’ applications and delivering high-quality recommendations tailored to customer needs and circumstances, in accordance with our Compliance and Training & Competence Procedures.
• Provide expert advice on second charge mortgage options to customers, utilising in-house software.
• Keep up-to-date with industry regulations and lender criteria to provide informed guidance to customers.
• Build and maintain strong relationships with customers, keeping them fully informed throughout the process.
• Meet or exceed sales targets and KPIs while maintaining high levels of customer satisfaction.
• Collaborate with our exceptional team of case managers to support customers’ applications.
• Play a key role in the continuous innovation of best-in-class customer experience by actively suggesting new ideas and processes