Second Cup Supervisor - Dalhousie University

at  Aramark

JOB DESCRIPTION

Supervisor – Second Cup
Aramark Canada East
Dalhousie Food Services
At Aramark, we focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars!
Aramark Canada is seeking an individual with a passion for customer service interested in pursuing a career in Hospitality, Culinary Management, or Nutrition to join the tam at Second Cup as a Supervisor! Rporting to the Retail Director, the Second Cup SUpervisor is responsible for coordinating and overseeing the day-to-day activities of the franchise location, including the supervision of the front line team.

QUALIFICATIONS

• Diploma/Degree in Culinary Management, Hospitality, Nutrition or related field
• 1-2 years’ experience in the food service industry as a Supervisor
• Outstanding communication skills
• Strong with prioritization and time management
• Strong customer service skills
• Flexible; evening and weekend work may be required
  Aramark offers a comprehensive group benefit program, employee meal plan, complimentary uniforms, and other incentives!
  Aramark Canada is an equal opportunity employer. Accommodations for those with disabilities are available upon request.

• Lead by example and demonstrates the importance of treating every team member, customer and client with respect
• Other job duties as assigned
• Handle customer service complaints with assistance from manager with appropriate sense of urgency
• Monitor cash handling procedures
• Ensure cleanliness of operation throughout service
• Assist with any onsite promotions and advertising provided by Marketing Manager
• Monitor completion of front line product labelling, temperature logs, waste logs, and production logs
• Monitor staffing levels and report to manager any changes that may be required
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Train, orients, and monitors new team members