The GLOBALG.A.P. brand is owned and operated by FoodPLUS GmbH; a limited liability company registered in Cologne, Germany. FoodPLUS GmbH is responsible for managing the GLOBALG.A.P. portfolio of smart farm assurance solutions and the related day-to-day operations – from standard setting and certification management to integrity and marketing. FoodPLUS GmbH also serves as the legal entity holding the international copyrights for the GLOBALG.A.P. brand and the GGN consumer label which stands for certified, responsible farming and transparency.
We are looking for a Second Level Support Agent (m/f/d) in full-time (39h/week) to start immediately.

• Diagnose and resolve customers’ technical issues, minimizing downtime and ensuring user satisfaction
• Act as the point of contact for customers queries about the APIs offered by the company
• Coordinate between IT colleagues and our IT partner to resolve customer’s technical issues
• Ensure the secure creation, modification, and removal of user accounts and access rights