ClearCare Integrated Management System is an online SaaS (software as a service) solution which provides innovative bespoke IT solutions to the child care industry.
We are looking for a results driven Support Technician to be responsible in managing our support desk.
The successful candidate will take/log/monitor/resolve IT-related incidents/service requests via phone/e-mail/portal, be self-motivated with excellent customer service and liaison skills. To be proactive and “own” calls residing on the Service Desk.
To share knowledge and learn from the team.

REQUIREMENTS:

Confident communicator with excellent troubleshooting and problem-solving skills
Produce high quality, accurate work and record efficiently
The suitable candidate will have good standard Maths and English or equivalent qualification.
MySQL experience minimum 1 year (required)
2nd line support 1 year (preferred)
IT Support 1 Year (required)
Customer Service: 1 year (preferred)
Full training will be provided and continuously supported.
Job Types: Full-time, Permanent
Pay: £27,000.00 to £30,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year

Benefits:

• On-site parking

Experience:

• MySQL: 1 year (required)

Work Location: In perso

• To respond to reported incidents within given SLAs.
• Provide high levels of customer service and ensuring customer satisfaction throughout.
• Provide 2nd line support to the customer. Triage and diagnose customer issues and support requirements, escalating where necessary to 3rd line support or the Training and Support Manager
• Assist and provide cover for 1st line support during annual leave, sickness or as the business needs
• Maintaining customer support documentation and to maintain a high degree of customer service for all support queries, adhering to all service management principles
• Query the database (MySQL) and make amendments with customer approval