Second Line Technical Support Analyst at Radius Limited

Crewe, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Jira Service Desk, Stakeholder Communication, Bug Diagnostics, Root Cause Analysis, Database Querying, SQL, Troubleshooting, Knowledge Base Maintenance, System Adoption

Industry

Business Consulting and Services

Description

Job Description Are you a proactive, tech‑savvy problem solver who enjoys getting to the root cause of issues? We’re looking for a 2nd Line Technical Support Analyst to work in our thriving vehicle telematics business. In this role you'll be be an important part of our software development function, supporting our telematics maintenance application. You’ll be the friendly, approachable expert the business trusts, bridging the gap between our front‑line teams and third‑line technical specialists. This is a fantastic opportunity to help shape how we deliver first‑class technical support as we continue to scale globally. This is an onsite role, based Monday to Friday in our Telematics office at Arden Square, Crewe. It's a modern space, purpose built for collaboration, complete with café, barista, pizzeria and roof top bar. What you'll be doing... Managing and prioritising tickets on our Jira Service Desk, ensuring issues are addressed based on business impact. Communicating clearly with stakeholders, providing updates, realistic timescales, and effective escalation paths. Investigating code repositories to pinpoint problem areas and assisting Third Line teams with bug diagnostics. Identifying patterns, trends, and recurring issues—helping the business stay proactive rather than reactive. Querying and updating production databases to resolve data-related issues while maintaining strict integrity and security. Conducting root cause analysis and maintaining documentation in our internal knowledge base. Providing practical troubleshooting guidance to end‑users. Collaborating with developers to understand new features and system changes, ensuring smooth adoption across the business. What we're looking for... At least 2 years’ experience in IT support, service desk, or field engineering roles. A relevant qualification such as a BSc in Computer Science (or equivalent experience). SQL skills and confidence working with production data. A communicator who can bridge the gap between technical and non-technical people Ability to prioritise and switch between tasks effectively. An appreciation of Java, React, or Spring Framework would be a bonus. What you expect from us... Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You’ll also have access to our competitive reward and benefits package, which includes: Pension Life assurance Employee fuel card scheme Electric Vehicle scheme Employee assistance programme Wellness and healthcare assistance via ‘Help@Hand’ by Unum ‘Cycle to work’ scheme Free breakfast daily in the office And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment, including access to the free onsite gym in our nearby Radius Campus head office. A bit about us... At Radius, we’ve been helping businesses grow for over 35 years. From our origins as a fuel card provider in North West England, we’ve evolved into a global business services provider operating in 19 countries across five continents. Our mission is to help companies of all sizes adapt to change and seize new opportunities. We’re proud to offer a one-stop solution for fleet and connectivity services, tailored to meet the needs of both SMEs and enterprise-level organisations. #LI-TB1 Additional Information Still Curious? If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected] Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Department: Technology & Data Work Pattern: Office Based (5 days onsite)

Responsibilities

The analyst will manage and prioritize support tickets using Jira Service Desk, communicate updates to stakeholders, and investigate code repositories to assist third-line teams with bug diagnostics. Key duties also involve querying production databases, conducting root cause analysis, and maintaining internal documentation.