JOB SUMMARY:

You will be expected to be a highly empathetic individual with a great attention to detail. You will have excellent communication skills and be able to produce high quality work, as well as manage the administrative tasks associated with this busy role.
Working Hours: Monday to Friday, 9:00am - 5:00pm

QUALIFICATIONS AND EXPERIENCE:

• Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel (Essential)
• Excellent organisation skills and an ability to manage own workload in a timely manner (Essential)
• An ability to work on own initiative yet be a key part of a team (Essential)
• Be a natural problem solver (Essential)
• Positive outlook and an ability to work well under pressure (Essential)
• Previous experience using Zendesk platform inclusive of Live Chat function would be advantageous (Desirable)

Experience:

• Administrative: 2 years (required

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Working as part of a patient specific team, managing both individual and shared workload
• Responding to enquiries and contacting our existing patients by telephone, email and live chat
• Work alongside the clinical team, being on hand to help with any non-clinical queries or duties they may need help with
• Write letters to patients, GPs and other medical professionals to a high standard, ensuring that they are accurate, informative, and professional
• Manage the electronic filing of documents and email correspondence
• Provide administrative support to the team as needed
• To be able to work to a daily structure whilst also being adaptable to change
• Being part of a vibrant team that puts the patient at the core of everything you do
• Be a part of the team that delivers the ADHD360 culture and demonstrates core values daily
• Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360

SAFEGUARDING RESPONSIBILITIES:

ADHD360 is committed to safeguarding and promoting the welfare of children, young people, and adults. Safeguarding is everyone’s responsibility, and all employees are required to act in such a way that always safeguards the health and wellbeing of children, young people, and adults that you may come into contact with during your work. To fulfil these duties, you will be required to participate and attend appropriate mandatory training to recognise the signs and symptoms of abuse and how to respond to these signs and symptoms. All employees are required to adhere to local and national safeguarding policies and guidance. All employees must also ensure that they understand and act in accordance with this clause. If you do not understand exactly how this relates to you personally, then you must ensure that you seek clarification from your line manager or refer to the company Safeguarding policy. Equally, all managers have a responsibility to ensure that their team understand their individual responsibilities regarding the safeguarding of children, young people and adults.
Job Types: Full-time, Permanent
Pay: £27,851.20 per year

Ability to commute/relocate:

• Sheffield S9 4WG: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have the right to work in the UK?
• Do you require sponsorship?

Experience:

• Administrative: 2 years (required)

Work Location: In perso