ABOUT THE CANDIDATE

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:

• Experienced administrator, with excellent IT, time management and organisational skills.
• Possess a good telephone manner.
• Ability to communicate effectively, working in a confidential and discreet manner.
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
• Ability to work as part of a multi-disciplinary team.
• Primary care experience is desirable but not essential.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

Victoria Surgery is a well-established and friendly practice in the centre of town caring for a patient population of approximately 11,000. Our team recognises the importance of a good work-life balance.
Our practice team consists of 9 list holding GPs and a dedicated clinical team including, clinical pharmacists, nurse practitioner, 1 nurse and a trainee nursing associate. We are supported by a full management, administration and dispensary team.
We are part of the Bury St Edmunds Primary Care Network and the successful candidate will work alongside a team including paramedics, social prescriber, health and wellbeing coach, care coordinators and pharmacy technician.

We place great value on our staff and offer:

• A comprehensive induction and training period of 6 months.
• Membership of the NHS pension scheme.
• Blue light card for NHS discounts at various outlets.
• Staff room with tea/coffee and snacks provided.

Victoria Surgery are looking for a candidate to work 30 hours, Monday-Friday (with an allocated day off), to support our secretarial and administration team.
The applicant will need to have a keen eye for detail, the ability to work to processes, confidently complete work efficiently and within KPIs, and work well independently.

Responsibilities will include:

• Ensuring all contacts from patients and third parties, over the telephone and electronically, are greeted in a friendly helpful manner and handled courteously, efficiently and confidentially at all times.
• Ensuring that all requests and enquiries are handled courteously, efficiently and in line with practice policies and procedures.
• Completing filing and recording of patient information both electronic and manual is promptly handled with care and in line with practice policies and procedures.
• Helping to ensure that the surgery premises are kept safe and tidy at all times.
• Supporting the secretarial team in their duties and the clinicians in their role.
• Co-ordinating SARS requests, confirming verification in place, on spreadsheet for processing and process using IGPR software under supervision of secretarial team.
• Transcribing of dictations.
• Processing all referrals via ERS and ensuring safety netting is carried out for all 2 week wait referrals.
• E-mail monitoring, sorting and actioning information request e-mails.
• Managing telephone enquiries.

For further details, please see job description attached.
Interviews will be held week commencing 23rd June.