ABOUT THE CANDIDATE

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:

• Experience working as a secretary, with excellent IT, time management and organisational skills.
• Ability to communicate effectively, working in a confidential and discreet manner.
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
• Ability to work as part of a multi-disciplinary team, as well as independently.
• Primary care experience is desirable but not essential.
• Knowledge and experience of using medical terminology desirable.
• Use of SystmOne and/or Emis would be an advantage but not essential as training can be provided to the right candidate.

ABOUT US

The Colte Partnership is a GP super-partnership, formed in June 2017. It brought together 9 local GP surgeries across Colchester and Tendring, serving approx. 98,000 patients. With the combined workforce, skills and knowledge, we are in a unique position to assist our patients across the county.
As well as general practice, we offer extended access appointments to enable all of our patients to access medical care at evening and weekends; we work collaboratively with external agencies to provide in home services and Social Prescribing; we are working to be at the forefront of clinical research; and have many more exciting ventures on the horizon.
We also work as a collaborative Primary Care Networks (PCN’s) which span across Colchester and Tendring.
There is a wide socio-economic and demographic served within this area which will provide an interesting and varied case mix. You will be joining an enthusiastic team of clinicians and administrators. You will be well supported with on-going professional development (training support, CPD and peer support). The role will contribute to the improving quality of care of our patients across the network of practices.

The Colte Partnership is currently looking for a secretary and medical records assistant to join our friendly and hard-working team here at our head office. This position is offered on a part-time basis, working 20 hours per week.

The ideal candidate will be able to undertake all of the following duties;

• Carry out the process for eReferral/choose and book (or any future e-referral software) ensuring referrals are sent to the correct services as quickly as possible, ensuring that ghost appointments are booked where necessary.
• Follow-up up any referrals that have not been processed within the expected timescale.
• Follow-up any patients who have not actioned their referrals or collected their paperwork.
• Complete any tasks sent by the clinical staff relating to letters and referrals or clinic attendances.
• Provide cover for members of the referral team during periods of sickness and annual
• Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Assist in any in-house data analysis of referral processed.
• Be aware of referral pathways and assist the clinicians in ensuring referrals are made to the most cost-effective service.
• Clinical coding and summarising.