JOB PURPOSE

• To provide the fee earner(s) with all reasonable assistance to enable them to provide an efficient

and professional service to our clients

• To provide a professional secretarial service for the Department
• To ensure high levels of customer care for clients
• To help to turn enquiries into cases by being proactive in relation to response times and providing

high quality services to clients

• To uphold our values of Honesty, Respect and Teamwork, and work in accordance with the

Solicitors Regulation Authority (SRA) Principles and Code of Conduct

• To contribute to our mission of establishing lifelong relationships with all our clients by

anticipating and responding to their needs for quality legal services

MAIN DUTIES

1 To build a professional and mutually supportive working relationship with the fee earner(s)
2 To effectively manage and support the fee earner(s) with the management of their diary ensuring
that their whereabouts are known, that clients are seen as soon as possible and that files are
actioned in a timely and efficient way

3 To provide professional secretarial support to the Commercial Property Department including:

• Typing letters, emails, reports and other documents
• Photocopying accompanying documents
• Sending emails in accordance with fee earner’s instructions
• Faxing and scanning documents
• Checking documents for accuracy and completeness
• Operating a range of computer packages including Office, Practice Management System

(PMS), Case Management System etc
4 To deal with enquiries from new and existing clients and providing a high level of client care service,

including:

• Seeing new clients who call in for appointments, taking initial details and arranging

appointments

• Dealing with telephone enquiries / emails from new and existing clients, dealing with

their needs and making appointments

• Dealing with telephone / email enquiries from other agencies

5 To provide cover in other teams including on Reception as required

GENERAL DUTIES

1 To work in a flexible way to ensure that the workload is completed and to undertake any other
jobs commensurate with the level of the post.
2 To establish, maintain and enhance team-working with colleagues and staff of Ellis-Fermor and
Negus
3 To keep confidential all information about individuals and the business of Ellis-Fermor and Negus
and work within the guidelines of the GDPR.
4 To abide by our Equality, Diversity and Inclusion, Health and Safety, Anti Money Laundering
Policies and all other relevant policies