Secretary/Field Sales Support

at  Brett Martin

Job Title: Secretary/Field Sales Support – Brett Martin Ltd
Responsible to: Sales Director
Main Purpose: Responsible for providing secretarial duties to the Sales Director, Managing Director and GB plumbing and drainage sales teams. This will include all administrative support and co ordinating marketing activities of Brett Martin Plumbing and Drainage Ltd. Liaising with all relevant internal and external personnel to deliver the business plan and objectives.

EXPERIENCE AND KNOWLEDGE

Ideally have sound knowledge of internal secretarial functions and its interaction throughout the Management team

• Good working knowledge of developing and maintaining CRM systems.
• Develops knowledge through continuous professional development.
• Uses technology to achieve work objectives.
• Learns rapidly in new situations.
• Management of ISO 9000 systems and procedures

MAIN TASKS AND DUTIES

Accountability
· To assist the Sales Director and sales team to achieve company objectives.
· Operate and update the CRM system.
· Secretarial duties in support of the Sales Director, Managing Director and the Plumbing and drainage sales/commercial teams.
· Co ordinating the day-to-day Marketing activities with the Marketing department ensuring all customer expectations are met.
· Manage all point of sale and promotional literature and liaising with the Group Marketing department.
· Liaising with senior Managers across the group to facilitate company objectives.
· In depth spreadsheet analysis on a bespoke basis
· Liaising with BDM’s and the Technical department ensuring any issues raised are resolved to a satisfactory manner.
· Providing Catering for Board and Sales meetings.
· Opening mail and directing appropriately.
· Organising sales conferences seminars exhibitions and all commercial activities.
· Ensuring there is always adequate stationary for the department.
· Sales Directors diary management.
· Coordinate hotel and travel bookings for the Directors and Sales teams including all flights.
· Manage price increase communications to all customers ensuring all expectations are met.
· To record and monitor all departmental holidays and sickness in conjunction with the HR department.
· Any other ad-hoc duties
Decision Making Authority
· Responsible for Director support, ensuring customer care and expectations are met.
Problems and Challenges
· Ensure the Sales Director is informed in an accurate and timely manner of any issues.
· Maintain a high degree of accuracy in all work performed.
General
· Any other duties as may reasonably be required.
Communications
· Ensure communications are maintained at the highest possible level between management and the workforce and keep directors advised of impending situations which could develop into more serious problems;
· Ensure staff are kept fully briefed regarding the work and performance required from them and give direction and support to ensure that tasks are completed on time;
· Develop mutual respect with employees, by ensuring that all dealings are objective and impartial.