- Secrets Lanzarote Resort & Spa at Hesperia World

Yaiza, , Spain -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office operations, Guest relations, Housekeeping, Customer service, Service recovery, Hospitality management, Communication, Problem solving, Team collaboration, Brand standards compliance

Industry

Hospitality

Description

Cross Training Internship Program – Front Office, Guest Experience & Housekeeping (12 months) Location: Secrets Lanzarote Resort & Spa, Lanzarote Secrets Lanzarote Resort & Spa is offering a 12-month Cross Training Internship Program designed for talented and motivated students who are eager to gain comprehensive experience in hotel operations. This program provides a unique opportunity to rotate across key operational departments — Front Office, Guest Experience, and Housekeeping — developing a well-rounded understanding of luxury hospitality. Program Overview During this structured internship, you will rotate through three core departments: Front Office: Guest check-in/out, reservations support, and daily operations Guest Experience: Personalized service, guest relations, and satisfaction management Housekeeping: Quality standards, room operations, and coordination of cleaning services You will gain hands-on experience, working closely with department teams and learning how to deliver high-quality service across the guest journey. Key Responsibilities Support daily operations within each assigned department Interact with guests, ensuring a professional and service-oriented approach Assist in handling guest requests, feedback, and service recovery Learn and apply brand standards and operational procedures Collaborate with cross-functional teams to ensure smooth operations Contribute to maintaining high levels of guest satisfaction and service quality Candidate Profile Student or recent graduate in Tourism, Hospitality Management, or a related field Strong interest in developing a career in hotel operations Customer-oriented mindset with excellent interpersonal skills Proactive, adaptable, and eager to learn Ability to work in a fast-paced and multicultural environment High level of English required; additional languages are a plus What We Offer 12-month structured cross-training program in a luxury resort Exposure to multiple operational departments Hands-on experience in international hospitality standards Professional development and learning opportunities Dynamic and multicultural working environment

Responsibilities

The intern will rotate through front office, guest experience, and housekeeping departments to support daily operations and guest services. Responsibilities include handling guest requests, maintaining brand standards, and collaborating with teams to ensure high satisfaction.