JOB DESCRIPTION

* The I.T Automation Engineer Civil Service Title is non-competitive and does not require perspective candidate to be on a civil service list.*
About DEP
The NYC Department of Environmental Protection (DEP) protects public health and the environment for over 8 million New Yorkers. We provide 1.1 billion gallons of high-quality drinking water daily, manage wastewater and stormwater, and regulate air, noise, and hazardous materials pollution. With nearly 6,000 employees, DEP operates the largest municipal water and wastewater utility in the U.S.
About BWT
The Bureau of Wastewater Treatment (BWT) operates and maintains critical wastewater infrastructure across all five boroughs, including 14 Wastewater Resource Recovery Facilities, over 90 pumping systems, combined sewer overflow facilities, and more. BWT is undergoing a digital transformation focused on four pillars: SCADA Support and Development, IT Support and Cybersecurity, Asset Management, Application Development. This transformation aims to modernize operations and improve resilience, efficiency, and data-driven decision-making
The Section Chief of SCADA Support will lead a team that manages the installation, operation, and maintenance of SCADA systems and telemetry infrastructure across BWT facilities. The role includes oversight of system performance, cybersecurity, disaster recovery, hardware/software lifecycle, and coordination with IT, Engineering, and SCADA Development teams.

Duties include but not limited to:

• Lead and manage the SCADA Support team’s daily operations, workload, and performance.
• Oversee SCADA system monitoring, maintenance, alarms, and incident resolution.
• Maintain system availability, uptime, and perform patch management and updates.
• Manage configuration and change control for HMI, PLCs, servers, and networks.
• Coordinate with networking teams on routers, switches, firewalls, and secure communications.
• Maintain inventory, imaging, deployment, and lifecycle of SCADA workstations and servers.
• Ensure compliance with cybersecurity policies and implement access controls and antivirus protocols.
• Support remote access tools and vendor coordination under approved procedures.
• Document system architecture, procedures, known issues, and preventive maintenance schedules.
• Collaborate with SCADA Development and Engineering to support enhancements and upgrades.
• Mentor staff and promote a culture of accountability, collaboration, and customer service.

MINIMUM QUALIFICATIONS

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or
2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;
3. Education and/or experience which is equivalent to “1” or “2” above.

PREFERRED SKILLS

-SCADA Expertise: Strong understanding of SCADA architecture, HMI, PLCs, and telemetry systems. -Network/Cybersecurity: Proficiency in managing SCADA networks and implementing security best practices. -PLC & Diagnostics: Ability to program/troubleshoot PLCs and diagnose communication/system issues. -System Administration: Experience with Windows Server, virtualization, backups, and imaging. -IT/OT Integration: Familiarity with bridging OT field systems and enterprise IT networks. -Change Management: Skilled in version control, deployment processes, and documentation. -Collaboration: Comfortable working with developers, engineers, and end users to implement system improvements. * Additional Requirement** A valid New York State driver’s license is required and must be maintained for the duration of your employment.

• Lead and manage the SCADA Support team’s daily operations, workload, and performance.
• Oversee SCADA system monitoring, maintenance, alarms, and incident resolution.
• Maintain system availability, uptime, and perform patch management and updates.
• Manage configuration and change control for HMI, PLCs, servers, and networks.
• Coordinate with networking teams on routers, switches, firewalls, and secure communications.
• Maintain inventory, imaging, deployment, and lifecycle of SCADA workstations and servers.
• Ensure compliance with cybersecurity policies and implement access controls and antivirus protocols.
• Support remote access tools and vendor coordination under approved procedures.
• Document system architecture, procedures, known issues, and preventive maintenance schedules.
• Collaborate with SCADA Development and Engineering to support enhancements and upgrades.
• Mentor staff and promote a culture of accountability, collaboration, and customer service