Section Head - Client Management at Willis Limited, trading as Willis Towers Watson plc

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Relationship Management, Financial Performance Management, Cross Selling, Retention, Compliance Systems, Claims Analysis, Workload Monitoring, Team Motivation, Negotiation, Client Data Management, Workflow Prioritization, Mentorship, Employee Benefits Consulting, Brokerage

Industry

Financial Services

Description

-The Business: Today, employers understand that their benefits can be instrumental in shaping the type of organization they are, and the way their employees – and their peers – perceive them. They are also embracing a broader notion of what constitutes employee benefits. The likes of workplace culture, DE&I, ESG and flexible work policies are all increasingly being seen as part of the benefit landscape. In Health & Benefits Asia Pacific, we help employers across the region develop and sustain a benefits program that can assist to promote a healthy and high-performing workforce using our deep subject matter expertise, innovation and extensive research. Our core services address the most critical benefits issues that organizations of all sizes are facing today. * Benefits advisory to help develop a modernized benefit and wellbeing programs aligned with organizational strategy and employee needs. * Benefits broking and placement services to help source, assess, implement and manage the providers for the company’s insured benefits. * Flexible benefits consulting and administration services to enable employees’ choice and benefits personalization to meet their different needs. Underpinning our core services is an integrated, scalable ecosystem of proprietary benefits technologies namely, Benefits Engine (broking admin system), Benefits Insights (employer experience) and Embark (employee experience) which deliver a unique level of efficiency, reliability and consistency. The Role: * Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities. * Responsible for financial performance including the delivery of retention, new from existing and new/new sales targets. * Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client * Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you. * Responsible for actively cross selling existing clients. * Responsible for developing referral prospects from your existing clients. * Responsible for retention. * Responsible for implementing and maintaining compliance systems in accordance with the Willis Excellence Model. Key Tasks: Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service: Account Management * Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group. * Maximising account profitability for each client by: * Achieving optimum remuneration consistent with competitive premium level as compared with services provided. * Managing credit control * Monitoring workload * Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists. * Enhancing/building client relationships and getting to know clients including decision makers. Account Administration * Ensuring that the following are current for each client: * Client Data File(s) * Client Service Status Record (BOR) * Minutes of Clients Meetings * Communications in accordance with Group Standards * Files and process adopted are all WEM compliant Claims Services * Timely claims analysis for major clients * Ensuring prompt and satisfactory settlements in the event of losses * Conducting regular reviews of all outstanding claims with the clients General * Enhancing Company’s profile amongst clients * Ensuring compliance with the requirements of Company’s Quality Standards * Ensuring no Errors & Omissions claim arises out of clients. * Credit control – follow up with clients on outstanding premium. * Building carrier relationship * Monitor/control workflow priorities in the team to ensure goals/target are achieved * Assist/undertake any other duties as may be required. Leadership * Mentorship of team members in managing client deliverables and issues arising in specialized areas where precedence may not exist

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Responsibilities

This role is responsible for designing and implementing effective employee benefits programs, including voluntary benefits and regional pooling, and managing all subsequent day-to-day client service activities. Key duties involve achieving financial performance targets related to retention and sales, ensuring client portfolio profitability, and actively cross-selling services to existing clients.