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Sector Technology – Digital Grid – Operational Technology Services Lead – Senior Manager
We help our clients transform. Together we are changing the way they interact with their Customers, Employees and Partners alike. We are modernizing their applications, creating new ones and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

THE OPPORTUNITY

As the Operational Technology Services Lead, you’ll be part of our Digital Grid team. The Digital Grid team is focused on delivering technology-based consulting services and managed services to Power & Utilities clients who are implementing operational technology programs, capabilities, and systems (AMI, ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS) resulting in increased value and efficiency.
Here, you’ll build and lead our Operational Technology (OT) Services offering. The OT Services group is focused on providing utilities application implementation/deployment services that complement the product vendor services and traditional SI service offerings. Specific OT Services offerings including product configuration, patching, modelling, testing and application management associated with OT platforms including ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS, and major OT software providers including Aspen Tech, GE, Schnieder, Hitachi, and others.
This position is fast-paced and ever-changing, which means you’ll need to be a flexible self-starter and be able to manage changing priorities and learning new and rapidly changing technology solutions.
We are looking for Operational Technology leaders who will collaborate with clients to transform their power and utilities business through disruptive innovation enablement and transformational design solutions. The team supports our clients in modernizing utility systems, processes, and products to enhance business and grid modernization platforms and services to support high performance in a rapidly changing and competitive energy environment.
This is an exciting opportunity to help our power and utilities clients ensure their utilization of power grids is safe, green and more resilient.
As a Senior Manager in Technology Transformation Program Delivery, you will be at the forefront of driving change and innovation within our organization. Your role will involve building and managing the delivery of technology transformation projects and programs to align with organizational strategy and achieve desired outcomes. You will provide assurance to leadership by managing timelines, costs, and quality, leading both technical and non-technical project teams in the development and implementation of technology solutions and/or infrastructure. This is an opportunity to shape the future of technology within our organization and make a significant impact.

SKILLS AND ATTRIBUTES FOR SUCCESS

To thrive in this role, you will need a deep insight into project and program delivery methods, including Agile and waterfall, and the ability to solve complex problems through analysis and knowledge of best practices. Additionally, you should have:

• Experience implementing multiple OT systems: ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS
• Advanced working knowledge of one of more major OT platforms from Aspen Tech, GE, Schnieder, Hitachi, and others
• Experience with providing OT services including: Database Engineering, Hardware Installation and Support, IT Environment Design and Management, Cloud Computing Architecture, Network Engineering, Infrastructure, Technical Architecture, and Configuration Management
• Industry knowledge of our clients’ business and competitors
• Ability to effectively navigate ambiguous and complex relationships; emotional intelligence to leverage differences between teams, ask the right questions, and provide and support coaching and feedback
• Ability to adapt to varied cultural and personal styles to work effectively with others’ differences, concerns, and motivations
• Ability to identify gaps in the team’s knowledge, initiate strategies to fill them, and keep teams abreast of new service methodologies, tools and technologies, providing suggestions for their application
• Ability to identify and evaluate new ideas, better ways of working, technologies, or external products to expand EY capabilities
• Passion in promoting EY strategy, services and values
• Experience in leading engagement delivery and managing engagement economics for the whole engagement.
• Proficiency in developing resource plans and budgets for the whole engagement.
• Ability to manage client relationships and engage in daily interactions with clients.
• Responsible for identification of sales and new opportunities.

WHAT WE LOOK FOR

We are seeking individuals who are passionate about technology and innovation, with a proven track record of leading successful technology transformation projects. Top performers in this role are those who can navigate complex challenges, build strong relationships, and drive meaningful change within the organization.

YOUR KEY RESPONSIBILITIES

As the Operational Technology Services Lead, you will build and lead our Operational Technology (OT) Services offering. As a leader in Technology Transformation Program Delivery, you will be responsible for the effective management and delivery of complex processes, solutions, and/or projects, maintaining focus on quality and risk management. You will navigate operational and organizational dynamics, ensuring the achievement of performance objectives. This role involves:

• Design the OT Services organization structure, staffing mix, and staffing levels
• Define OT Services internal process for resource management, engagement management, and business development
• Oversee OT Services recruiting and training
• Develop the OT Services solution offerings
• Provide executive oversight for multiple OT Services engagement teams
• Serve as the client’s leadership point of contact for active engagements
• Create and maintain client relationships focused on delivery excellence and business development
• Lead OT Services business development by identifying opportunities and overseeing the proposal development process.
• Work with the major OT product vendors to understand their product offerings and identify opportunities in the market
• Maximize operational efficiencies on engagements
• Communicate and monitor service quality in respect of specific client requirements, review project plans, and guide other executives in their implementation
• Provide strategic and relevant insight, connectedness, and responsiveness to all clients to anticipate their needs
• Stay current with the latest trends in the Power & Utilities industry to be a trusted advisor/subject matter expert for our client’s business
• Build strong teams at all levels and help resources further develop and grow their career
• Collaborate across EY teams to leverage assets, tools, and knowledge capital to bring the best of EY to our clients.
• Develop an inclusive culture in which timely, authentic feedback and coaching are provided to all colleagues and team members
• Mentor, coach, and counsel team members
• Providing leadership and direction up to and including Managers across multiple activities.
• Leading teams with broad visibility to achieve performance objectives.
• Managing client relationships, revenue generation, and commercial relationships as needed.
• Travel requirements: Required regularly as needed by external clients.

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• Bachelor’s degree in electrical engineering, computer engineering, systems engineering, computer science or other related field required (4-year degree); master’s degree preferred.
• Typically, no less than 5 - 7 years relevant experience
• A minimum of 10 years of related work experience or a graduate degree and 8 years of related work experience
• A minimum of 10 years of experience delivering consulting services to Power & Utilities clients
• Proven work experience implementing multiple OT systems: ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS
• Advanced working knowledge of one of more major OT platforms from Aspen Tech, GE, Schnieder, or Hitachi
• Experience with leading OT implementation / deployment services of one of more major OT platforms from Aspen Tech, GE, Schnieder, Hitachi, or others
• Experience leading teams, managing engagement economics and business development
• Flexibility and willingness to manage significant travel
• Experience building and managing client relationships
• Critical, analytical thinking and complex problem solving
• Strong communication skills, ability to collaborate and drive outcome
• Must have a valid driver’s license
• Contract and Vendor Management
• Hybrid and waterfall delivery methodologies
• Iterative delivery methodologies
• Program structuring
• Project or program resource management
• Project or program value, finance, budget, and quality management
• System Development Lifecycle
• Technology Landscape

To thrive in this role, you will need a deep insight into project and program delivery methods, including Agile and waterfall, and the ability to solve complex problems through analysis and knowledge of best practices. Additionally, you should have:

• Experience implementing multiple OT systems: ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS
• Advanced working knowledge of one of more major OT platforms from Aspen Tech, GE, Schnieder, Hitachi, and others
• Experience with providing OT services including: Database Engineering, Hardware Installation and Support, IT Environment Design and Management, Cloud Computing Architecture, Network Engineering, Infrastructure, Technical Architecture, and Configuration Management
• Industry knowledge of our clients’ business and competitors
• Ability to effectively navigate ambiguous and complex relationships; emotional intelligence to leverage differences between teams, ask the right questions, and provide and support coaching and feedback
• Ability to adapt to varied cultural and personal styles to work effectively with others’ differences, concerns, and motivations
• Ability to identify gaps in the team’s knowledge, initiate strategies to fill them, and keep teams abreast of new service methodologies, tools and technologies, providing suggestions for their application
• Ability to identify and evaluate new ideas, better ways of working, technologies, or external products to expand EY capabilities
• Passion in promoting EY strategy, services and values
• Experience in leading engagement delivery and managing engagement economics for the whole engagement.
• Proficiency in developing resource plans and budgets for the whole engagement.
• Ability to manage client relationships and engage in daily interactions with clients.
• Responsible for identification of sales and new opportunities