JOB DESCRIPTION
Site Security Account Manager (Toronto)
Location: North York, ON (near Dufferin & Steeles)
SALARY RANGE: $78,000 TO $81,000
Schedule: Full-Time - Monday through Friday 0800-1630
Allied Universal is hiring a Site Security Account Manager for a high-security pharmaceutical facility in North York. This role requires a minimum of 2 to 5 years of experience directly managing people, with a strong preference for candidates who have led security teams in pharmaceutical, healthcare, or banking environments.
Overview:
- Oversee all aspects of site security operations
- Manage scheduling, staffing, and performance
- Maintain strong client relationships and ensure contract compliance
- Drive team development and operational excellence
We are seeking a reliable, proactive leader with proven experience in high-security or regulated settings.
Site Requirements (Vaccinations) Proof of the following vaccinations:
- Diphtheria
- Pertussis
- Tetanus
- Influenza
Additional vaccinations may be mandated in the future based on site requirements or changes to health and safety protocols.
Key Responsibilities:
- Provide direct leadership and supervision to on-site security staff, both guards and supervisors
- Oversee daily operations and ensure compliance with site protocols and pharmaceutical regulations
- Enforce post orders, emergency procedures, and incident response protocols
- Conduct random inspections of shifts/posts to ensure staff compliance with duties
- Interview, screen, and onboard new hires
- Investigate incidents and complete detailed, accurate reports
- Serve as the main point of contact between the client and Allied Universal management
- Lead performance reviews, staff coaching, and corrective actions as needed
- Manage scheduling, time-off requests, and weekly payroll submission
- Coordinate coverage for all absences, vacations, and special assignments
- Facilitate site-specific training and ensure ongoing development of team members
- Provide after-hours and emergency response support when required
- Foster a culture of accountability, professionalism, and continuous improvement
Qualifications:
- Minimum 2 to 5 years of management experience in security operations, ideally in pharmaceutical, healthcare, or regulated environments
- High school diploma or GED required (post-secondary education preferred)
- Valid Ontario Security Guard License
- Valid Ontario G-Class Driver’s License and clean driving record
- Strong leadership, communication, and conflict-resolution skills
- Knowledge of security systems (CCTV, access control, intrusion alarms, etc.)
- Proficient with Microsoft Office, scheduling tools, and incident reporting systems
- Ability to manage multiple tasks in high-pressure environments
- CPR and First Aid Level C Certification (or willingness to obtain - reimbursement provided)
Hiring Process:
Candidates must successfully complete:
- Criminal background check (7 years)
- Education verification
- Employment history (past 7 years or up to 3 employers)
- Professional reference checks
What We Offer:
- Full-time employment with consistent scheduling
- Competitive pay and benefits package (health & dental)
- Paid training and professional development
- Growth opportunities within Allied Universal’s expanding team
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