Security Analyst – Client Trust & Support - Kenya at Athena

Nairobi, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Reviews, Compliance Operations, Vendor Risk Assessments, GRC, Customer Trust, Technical Communication, Incident Communication, Cross-functional Collaboration, Security Questionnaires, Evidence Coordination, SaaS Security, Privacy Practices

Industry

Business Consulting and Services

Description

About the Role We are looking for a Security Analyst – Client Trust & Support to serve as a trusted security and compliance partner for customers, prospects, and cross-functional internal teams. This is a client-facing role focused on helping customers understand, evaluate, and successfully navigate our security, privacy, and compliance environment. This role bridges Security, Operations, and Sales. The ideal candidate can communicate security concepts clearly, manage customer-facing security reviews, and help drive confidence in our platform, operations, and control environment. You will support customer security reviews, vendor risk assessments, security questionnaires, evidence coordination, incident communications, and ongoing client trust initiatives. Responsibilities Customer Security Engagement Serve as a primary support contact for enterprise customer and prospect security inquiries. Support customer-facing discussions related to security controls, compliance posture, privacy practices, and operational security processes. Partner with Sales, Customer Success, Legal, IT, and Security teams during enterprise reviews and escalations. Assist with security-related onboarding activities for enterprise customers. Help customers and prospects understand how security and compliance are managed in practice. Security Reviews & Assessments Complete and manage customer security questionnaires, vendor risk assessments, and due diligence reviews. Support customer audits and evidence requests. Translate internal security controls into clear, customer-friendly documentation. Maintain reusable security documentation, FAQs, and knowledge resources. Coordinate with internal engineering, infrastructure, and security teams to validate responses and technical details. Client Trust Operations Help maintain scalable workflows for client security reviews, trust requests, and evidence coordination. Track customer security commitments, follow-ups, and open questions through resolution. Identify recurring customer concerns and partner internally on documentation or process improvements. Support trust center, customer assurance, and compliance documentation initiatives where applicable. Incident & Operational Support Coordinate with internal teams on customer-facing communication during security incidents or operational disruptions. Assist with customer-facing summaries, status updates, and post-incident follow-up materials. Partner with Security and Infrastructure teams on remediation tracking and customer updates. Contribute to post-incident reviews and customer-facing reporting. Program & Process Improvement Improve workflows for customer trust operations and security assurance. Standardize customer response templates, security artifacts, and operational procedures. Assist with maintaining compliance-related customer documentation. Track trends in customer security concerns and partner internally on remediation or roadmap improvements. Qualifications Required 3+ years of experience in security, GRC, compliance operations, customer trust, technical support, security operations, or related roles. Experience supporting customer security reviews, questionnaires, audits, or evidence requests. Strong written and verbal communication skills. Ability to explain security and compliance concepts clearly to customers and internal stakeholders. Strong organizational skills and ability to manage multiple customer requests at once. Experience working cross-functionally with Sales, Legal, Product, Customer Success, Infrastructure, or Security teams. Good judgment around sensitive information, customer communications, and security documentation. Preferred Experience in B2B SaaS, enterprise technology, or regulated customer environments. Familiarity with compliance frameworks such as SOC 2, ISO 27001, GDPR, HIPAA, or similar. Familiarity with identity providers, endpoint security, logging/monitoring, cloud security, and SaaS security concepts. Experience supporting enterprise customers during procurement or security review processes. Experience handling customer-facing incident communications. Background in AI, data protection, or privacy-related security discussions. Security or compliance certifications such as Security+, CISSP, CISA, CISM, GIAC, or equivalent are a plus. At Athena, work actually works for you. Weekly pay, comprehensive benefits that fit your life (yes, even pet perks), and real growth opportunities with global reach. You'll work on an international stage with world-class leaders where your ideas matter. This isn't about ticking boxes or following scripts—you're here to make a meaningful impact while building skills that transform your career trajectory. Greatness is contagious, and you'll be surrounded by curious, ambitious people who challenge the norm and grow together. Athena is a community of unconventional thinkers where success is mutual. From day one, you’ll be supported through intensive onboarding, hands-on mentorship, and targeted development programs designed to accelerate your growth. Our high-performance culture is fueled by collaboration, feedback, and a shared commitment to excellence, and we invest deeply in your development. Ready to take the next step? Fill out the form below to share your details with one of our recruiters. We’ll reach out if there’s a role that aligns with your experience and career goals. At Athena, we’re always looking for top talent to join our growing team, and we’d love to explore how you can contribute to our success.

Responsibilities

Serve as the primary security and compliance partner for customers and prospects by managing security reviews and questionnaires. Coordinate with internal teams to provide evidence and communicate security posture during incidents or onboarding.