Security and Car Parking Officer at Serco Plc

, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SIA License, Communication, Monitoring Systems, Initiative, Instruction Following, Crisis Management, Calmness Under Pressure, Control And Restraint Skills

Industry

Facilities Services

Description

Security & Car Parking Officer Part Time- 34.14 hours per week Forth Valley Royal Hospital- Larbert, Scotland Salary- Agenda for Change Band 3 Spine point 1 The shift pattern is a 5-week rota – Day Shift / Back Shift / Night Shift rotation Serco are recruiting for a Security & Car Parking Officer to join the team at Forth Valley Royal Hospital. The purpose of this role is to deliver a helpful and professional front of house Security and Car parking service in line with NHS Forth Valley and Serco requirements to maintain a safe hospital environment always projecting a professional image in both appearance and attitude. Furthermore, this post will maintain the integrity of the building, those within it and the whole site. Provide advice and act to create and maintain a safe and crime free environment for patients, staff and the public alike. The Hospital Security and Car Parking Service provides a safe working environment within the hospital and on site and responds to security issues as necessary. Main Accountabilities: Provide a security presence throughout all areas of the hospital To deliver a polite, efficient and compassionate service to patients, visitors and staff. Provide a secure and safe Car parking presence in the hospital to deliver a polite, efficient and compassionate service to patients, visitors and staff always in compliance with the NHS and Serco car parking policy. Assist in search and recovery of missing patients using CCTV, which requires high levels of concentration and working as part of a team. This can also include searching grounds and liaising with emergency services and returning patient to department if able to do so. Issuing keys, to authorised personnel, where appropriate and ensure that all signing in and out sheets are completed and maintained. Provide a first line response to violent and aggressive persons within the hospital, and where necessary restraining and escorting persons from site to maintain a safe environment within the hospital. Managing the car parks on a day-to-day basis, in line with NHS Forth Valleys car park policy, thus ensuring clear access is maintained for emergency services, infringements of NHS Forth Valley car park policy are dealt with and reported in the appropriate way. Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required Monitor security systems installed within the control room and alert colleagues to situations as required following CCTV procedures. Responsible for the safe use of CCTV monitoring equipment across the site, following data protection laws, legislation and procedures. Collection and depositing of valuables and belongings of patients as instructed for safekeeping. This can include large amounts of money and other valuable property. Accept lost property for safe keeping, maintaining a register of lost and found property and correctly entering property into security safe. Communicate effectively with hospital personnel and outside agencies such that information is given and received accurately Undertake internal and external patrols of the hospital site, in line with schedule to maintain a secure environment, checking closed departments, wards, corridors and high-risk areas of the site. Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team. Report any Health and Safety hazards around the site as per procedures Respond to fire alarms following procedure and assisting Fire Service and Estates Department where necessary. Provide reports of all fire incidents What you’ll need to do the role: Hold a valid in date SIA License - Security Guarding/Door Supervision and CCTV Have a professional and sympathetic approach to people Excellent communication Experience of using monitoring systems Can work on their own initiative Can follow instructions Ability to respond appropriately to unpredictable situations Be calm, focused and able to cope with work under pressure Can manage/deal with people in difficult/stressful situations Control and restraint skills Able to pass a PVG Disclosure Scotland clearance What we offer: Up to 6% contributory pension. 25 days annual leave plus bank holidays. Annual leave purchase scheme. Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality. Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more. Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco. A safe, inclusive, and supportive culture. A company passionate about diversity and inclusion. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Responsibilities

The Security and Car Parking Officer is responsible for maintaining a safe environment at Forth Valley Royal Hospital by providing a professional front of house service. This includes monitoring security systems, assisting in patient recovery, and managing car parking in compliance with NHS policies.