JOB OVERVIEW

Reporting to the Regional General Manager, the Security and OHS Manager is responsible for Casino Security “Policies and Procedures”, ensuring adherence to AGLC “Terms and Conditions”, Casino “Risk Management” objectives and important aspects of Occupational Health & Safety- in a multi-department location that includes an AGLC presence and public patronage- while managing a security team over 24/7 shift schedules. This role ensures that industry standards in both security and safety are exceeded.

EDUCATION AND EXPERIENCE

• Successful completion of Post-Secondary education, or equivalent.
• Minimum five (5) years of experience in the role of supervisor or manager in a security department.
  o Experience in the Casino industry is an asset.
  o Experience with entertainment or hospitality-based industries, with age restrictive access is an asset.

o Experience in law enforcement is an asset.

• Minimum five (5) years experience in non-physical conflict resolution or de-escalation conflict resolution required.
• Health & Safety Management Course diploma or certification.
• Minimum two (2) years of experience in health and safety.

o Experience with WCB claims management is an asset.

o Experience with OHS Committee development is an asset.

• Loss prevention experience considered to be an asset.
• Intermediate experience with Microsoft Office, Word, Excel and PowerPoint.
• Minimum five (5) years experience in managing multicultural workforce.

CERTIFICATIONS AND REQUIREMENTS

• Excellent English language verbal and written communication skills.

o Additional verbal language fluency considered an asset.

• Required to work flexible schedule- including days, afternoon, evenings, weekends, graveyards and holidays.
• Pressure Point and Control Tactics (PPCT) certification is an asset.
• Clear Criminal Record Check
• Valid, unrestricted Alberta Driver’s License
• AGLC Gaming Registration Number
• AGLC Certifications:

o ProTect
o ProServe
o Reelfacts
o AGLC Deal Us in Phase 1 & 2

o Anti-Money Laundering (AML)

• Standard Level First Aid Level C with AED
• Canadian Registered Safety Professional (CRSP) designation or working toward- is an asset.
• Alberta Security License is considered an asset
• Required to be knowledgeable of the AGLC Terms & Conditions, Operating Guidelines and clearly be able to explain operating house rules to guests and employees.

SKILLS AND ABILITIES

• Ability to lead teams on a 24 hour a day, seven (7) day a week basis.
• Demonstratable track record of collaborating with multiple different departments to achieve positive outcomes.
• Proven ability to train, develop and mentor team members over multiple shifts required.
• Extremely professional, tactful and courteous when responding to guest needs, regardless of their behaviours.
• Driven by integrity, transparency and respect.
• Ability to respond to urgent or emergency situations in a calm manner and act as an authority figure.

WORK CONDITIONS AND PHYSICAL REQUIREMENTS:

• Walk/stand/sit – Must be able to walk/stand/sit throughout much of the shift throughout all outlets of the Casino.
• Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.
• Occasional kneeling, pushing, and pulling.
• Occasional ascending or descending ladders, stairs, and ramps.
• Frequent lifting and carrying up to 50 lbs.
• Works in an indoor, fast-paced environment.
• Advanced attention to detail and work under pressure.
• Ability to restrain individuals and/or be involved in physical altercations.