Security Concierge at City of Parramatta External Careers Site

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

78199.9

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security operations, Customer service, Incident response, Emergency management, Building security, Surveillance, Data entry, Security software, First aid, CPR, RSA, Conflict resolution, Stakeholder management, Access control

Industry

Government Administration

Description

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable. At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement [https://copauehrmspd.blob.core.windows.net/pds/Child Safe Commitment Statement (003) (1).pdf]. About the role The Security Concierge plays a crucial role in delivering high-quality security services and exceptional customer experiences. As part of the Customer Experience Team at PHIVE, you will ensure the safety and security of Council facilities while fostering connections with the community. On a daily basis you will: * Provide outstanding customer service, creating memorable experiences * Monitor the arrival of customers, employees, and contractors to maintain safety. * Open and close buildings in accordance with Council policies and procedures. * Oversee security within and around the building, responding to incidents and emergencies. * Manage surveillance, lost property inquiries, and access for authorised visitors. * Support loading dock operations and maintain the cleanliness of common areas. * Deputy Chief Warden responsibilities and chief warden in absence of the building manager. About You The successful candidate MUST be available to work on a rotating roster during the week, including Saturday and Sunday. This is essential. Shift times may vary between day and night shifts, and the candidate must be flexible with their availabilities. You will be expected to work across several different locations within the Parramatta LGA. You will bring: * Must have NSW 1A Security Licence, and 1E Monitoring Centre Operator. * Must have a current Working with Children Check. * Must have valid Senior First Aid Certificate and CPR Certificate. * Must have RSA. * Minimum 1-year Operational security service experience in a customer-centric environment, with a proven track record of achieving objectives. * Experience in delivering security and customer services to diverse stakeholders in a complex. * Proficiency in data entry, security software, and digital systems. * Ability to work night shifts and weekends. What’s on offer We are offering a full-time permanent opportunity. The working hours will vary over the spread of Monday - Sunday. We are also offering an attractive remuneration from $78,199.90 plus 12% superannuation. In addition, City of Parramatta also offer excellent employee benefits which include: * 14 weeks paid parental leave * Access to Long Service Leave after 5 years * Central Parramatta location (Public transport at our door, discounted parking) * Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year) * Learning and development opportunities * Health and Wellbeing programs (Fitness Passport, flu shots, etc.) Want to know more? Further information regarding the requirements of this role can be found in the attached Position Description [file:///C:/Users/lhomsi/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/F13QR1VJ/{]. Review our Values Flyer [https://copauehrmspd.blob.core.windows.net/pds/3965_Parramatta Values_1pager (1).pdf], which outlines Council's core values and behaviours. Alternatively for a confidential discussion please contact Leigh Salas via email on lsalas@cityofparramatta.nsw.gov.au [lsalas@cityofparramatta.nsw.gov.au] How to apply Candidates must apply online and provide a cover letter addressing the requirements of this role. Applications through other mediums will not be accepted at this time. A Paid Working with Children Check must be uploaded as part of your application. Applications close 9pm, Wednesday 29 April 2026 and will not be accepted through any other medium. Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to Recruitment@cityofparramatta.nsw.gov.au [Recruitment@cityofparramatta.nsw.gov.au] to confirm that your WWCC is in progress. Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. [https://ocg.nsw.gov.au/child-safe-scheme/implementing-child-safe-standards] For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta [https://www.cityofparramatta.nsw.gov.au/council/child-safe]. This position requires the preferred candidate to undergo a Criminal History Records check. This position requires the preferred candidate to undertake a Pre-Employment Medical Check, which also includes a Drug and Alcohol test. The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result. Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.

Responsibilities

The Security Concierge is responsible for maintaining the safety and security of Council facilities while providing high-quality customer service to the community. Duties include monitoring building access, responding to incidents, managing surveillance, and performing warden responsibilities.