Security Control Room Operator at Securitas USA Corporate Services

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

21.5

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCTV Monitoring, Incident Analysis, Emergency Response, Access Control, Radio Communication, Computer Literacy, Problem Solving, Crisis Management, Customer Service, Analytical Thinking, Confidentiality, Multi-tasking

Industry

Security and Investigations

Description

Company Description Are you ready to be a trusted presence in a dynamic and vital environment? At Securitas, our mission goes beyond securing premises — we protect people, property, and peace of mind. As a Security Control Room Operator you’ll be instrumental in maintaining a safe, professional, and welcoming atmosphere for clients, employees, and visitors. This role offers the chance to work with a prestigious client. 📍Clonee, Co. Dublin 🕒 Fully Flexible, Monday to Sunday, day shifts and night shifts, minimum 36 hours per week 💰€21.50 per hour plus €20.00 night allowance and Sunday premium Why Join Us? Be part of a company that lives by its values: Integrity, Vigilance, and Helpfulness Career development opportunities and industry-recognised training A supportive team environment Competitive salary and benefits package Make a meaningful impact every day Join Securitas and help us “See a Different World.” Apply now and become a key player in delivering safety and peace of mind. Job Description Overview The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to all customer business areas, the brand and or employees/visitors/vendors/partners. Excellent communications and exemplary client services skills are needed as this position is fully responsible for using best practices for communicating information professionally surrounding those incidents to leadership as appropriate using written, verbal, and technical means. The SOC Operator will monitor cameras, systems and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The SOC operator supports a Region and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents. The SOC operator will have excellent and demonstrable PC abilities. Reports to: Security Operations Supervisor Responsibilities include but are not limited to: 1. Answering routine and emergency calls effectively, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and guests. 2. Maintains various records of communications and events contemporaneously. 3. Use multiple internal and external resources to gather and manage information and intelligence. 4. Escalate (without delay) complaints and all relevant unusual/critical event/incident information to the Supervisor or next in the chain of command. 5. Accurately maintains control of all equipment and keys in the SOC. Accurately logs all equipment and keys signed out and returned by Security or other parties. 6. Informs (without delay) the Supervisor of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems 7. Proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms. 8. Answers and responds to events and situations received over regular and emergency phones and intercoms. Controls and monitors the two-way communication systems. Qualifications Special skills and attributes include: 1. Relevant security background experience, licensing, and certificates as applicable according to the local Irish legislation. 2. Excellent and demonstrable computer hardware and software knowledge and operations. 3. Excellent verbal, and communication skills and exemplary customer services. 4. Strong analytical and problem-solving skills. 5. Ability to multi-ask, discerns patterns in detail. 6. Think through problems for logical solutions and remain calm and professional under stress. 7. Strong decision-making ability during both crisis and non-crisis situations. 8. Able to work with highly confidential information Additional Information At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families. These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well-known brands and retailers, access to hundreds of high-quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well-being. Benefits: Substantial Maternity Leave top up payment Full-time 36 hours a week contract of employment with the ability to work up to 48 hours per week 24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas. Employer Contribution Pension Scheme from the day you join the Company Progression, training and development opportunities Christmas Savings Scheme Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.) Internal recognition schemes Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories) Group Scheme (Access to hundreds of discounts from well-known brands and retailers, as well as access to hundreds of high-quality online education courses from some of the world’s leading learning institutions.) Employee Refer a friend incentives Life Assurance equal to one year’s basic pay as per Employment Regulation Order (ERO) Overtime as per the ERO Sick Pay Scheme as per ERO SIPTU Representation Rights Free canteen food, coffee/tea and soft drinks Free parking Securitas is an equal opportunities Employer P.S.A. Licence Number : 00352 Website: https://www.securitas.ie/ Available jobs: https://www.securitas.ie/careers/available-jobs/ Benefits at Securitas: https://www.securitas.ie/careers/benefits-at-securitas/ Securitas Integrity Line: https://www.securitas.ie/sustainability/securitas-integrity-line/ Compensation: up to EUR 21.50 - hourly

Responsibilities

The operator is responsible for monitoring surveillance systems, alarms, and access control to identify and analyze security incidents. They manage emergency communications, dispatch calls, and provide professional assistance to employees and guests.