Taybar Security are a leading security service provider, that support a variety of businesses specific needs, we have over 25 years of experience in the security industry. Our teams are constantly supported with development to ensure we remain knowledgeable, competent and relevant in an ever-changing environment. We are recognized as a key security services provider in Birmingham, Solihull, Wolverhampton and the wider Midlands region.

JOB DESCRIPTION:

• To be the first point of contact in answering the calls from the alarm receiving centres, take full detailed notes and pass the information effectively to the operations team
• Good knowledge of keyholding response
• Deal with enquiries from customers, stakeholders and emergency services
• Deal with enquiries from members of the public
• Ensure staff welfare calls are carried out in a timely manner
• Be proficient in the use of various databases, excel and outlook
• Be a clear, strong communicator both written and orally
• Provide a high level of customer service
• Supervising the mobile teams ensuring all jobs are completed

DESIRABLE EXPERIENCE & QUALIFICATIONS:

Ideally someone with some knowledge of the security industry is advantageous however we welcome applications from those that may come from a call centre/inbound call environment where you can demonstrate the ability to time manage, prioritize, record information, pass this information clearly and effectively to other parties and demonstrate a high level of customers when working under pressure.

Please refer the Job description for details