Security CxE - Product manager & Community PM at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Customer Experience, Security Products, Partner Engagement, Data Analysis, Cross-Functional Collaboration, Communication, Market Disruption, Adoption Strategies, Technical Stakeholder Engagement, Customer-Centric Development, AI Integration, Program Management, Feedback Translation, Deployment Tools, Thought Leadership

Industry

Software Development

Description

CXE collaborates with customers, partners, and internal scale engines to accelerate product adoption and incubate new feature developments. This role primarily focuses on channel partner engagement to accelerate their business growth, adoption enablement, to accelerate security product usage and deliver actionable insights to engineering. This role demands a passion for enhancing the customer experience, fostering a consistent and efficient collaboration between engineers and customers, and enabling a customer-centric development culture. Our fast-paced environment motivates team members to innovate and be at the forefront of product development, with a customer-first mindset. If you are eager to work directly with our commercial customers, partners, and MVPs, and connect them to our engineering & research product teams to create a better product, then we would love to have you on our team. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. MSFTSecurity Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: 4+ years of experience supporting deployments of Security Products, preferably in advanced workloads including Defender, Sentinel or similar. 4+ years of experience evaluating and translating partner insights into customer needs, requirements, and difficulties, and communicating solutions (positioning, technology, value, priority) and improvements to technical and non-technical stakeholders and translating customer feedback into product features. Experience engaging with partners and managing expectations in partner-facing roles. Highly adaptable to change and comfortable pivoting in response to changing circumstances and ambiguous situations within a dynamic and fast-paced environment, and understand fact-based communications / presentations both verbal and written and adapting style and level of information based on audience (C-Level, business, architect, analysts, admins, developers). Experience in program or product management driving adoption strategies, resolving blockers, and influencing engineering priorities through actionable insights. 4+ years' experience disrupting a market for a product, feature, or experience (e.g., healthy disruption, taking the place of an established competing product). 4+ years' experience improving product metrics (e.g., growing customer base, expanding customer usage, avoiding customer churn). Technology Acumen and Expertise: Serve as a trusted advisor and specialist on Security products and capabilities. Able to integrate AI into real-world applications. Product Management and Strategic Investment: Lead product management efforts by collaborating across organizations to evaluate trade-offs, prioritize investments, and align with company objectives. Influence roadmap decisions to meet success criteria and bowlers. Execute campaigns that support feature incubation, usage, and adoption. Lead Top-tier and Strategic partner engagements, unblock adoption obstacles, and maintain prioritized feedback lists to inform engineering and roadmap decisions. Customer-Centric Insights: Anticipate customer needs and market opportunities through data-driven analysis. Identify patterns across feature areas, assess impact, and prioritize barriers. Deliver actionable insights from partner engagements to influence engineering investments and accelerate adoption of security capabilities Cross-Functional Collaboration: Partner with internal and external stakeholders, including Engineering, Product Marketing, Business Planning, Small and Medium Enterprises & Channel, and executive leadership, to shape product vision, strategy, and roadmap and deliver AI-driven outcomes. Define release criteria, customer acquisition strategies, and lead creation of deployment tools, collateral, and processes. Effective Communication: Articulate product strategy to diverse audiences through webinars, documentation, and partner engagements. Build consensus and alignment around deployment goals. Thought Leadership: Foster a shared vision and address hurdles within the team. Influence and align stakeholders, including group managers and leaders, around a unified product direction. Partner-led Customer Adoption Enablement: Accelerate partner-led customer success through targeted enablement, training, and support initiatives. Embody our culture and values

Responsibilities

The role focuses on channel partner engagement to accelerate business growth and enhance security product usage. It involves collaborating with customers and engineering teams to deliver actionable insights and foster a customer-centric development culture.