We are seeking a highly experienced and organised SIA Licensed Operations Manager to oversee and lead our secure parcel delivery operations. This pivotal leadership role involves managing secure parcel deliveries, ensuring adherence to all security protocols, and coordinating logistics for
high-value assets. The successful candidate will be responsible for upholding compliance,
safety, and operational efficiency within a demanding security context, while also leading and
developing a dedicated team.
Candidates must hold a full UK manual driving licence.
Hours of work are Monday to Friday - 45 hours per week with a salary of £38,000 per annum
Applications will only be accepted with an up to date CV

EXPERIENCE & SKILLS:

• Strong organisational and leadership skills.
• The ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Knowledge of risk assessment, incident reporting, and security compliance standards.
• Proficiency in using security systems and reporting tools, as well as Microsoft Office and planning software.
• A highly motivated and detail-oriented security management professional, adept at leading teams and navigating challenges.
• Ensures strict adherence to operational protocols and fosters a culture of safety, efficiency, and professionalism.

• Lead and manage the team responsible for secure parcel deliveries to achieve delivery excellence and strict adherence to all security protocols and operational procedures.
• Oversee the secure handling, transportation, planning of parcels and high-value assets, whilst maintaining a consistently high standard of service and security.
• Coordinate daily schedules and routes for secure parcel deliveries across designated locations.
• Regularly review assignment instructions (AIs) and standard operating procedures (SOPs) to ensure continuous compliance with policies and procedures.
• Monitor team performance, deliver necessary training, and support ongoing professional development initiatives for team members.
• Serve as the primary point of contact for operational escalations, effectively resolving all security-related incidents, acting as the main point of contact for operational queries and team support, and liaising with customer stakeholders and internal stakeholders.
• Ensure all team members possess and maintain required certifications and licenses.
• Conduct thorough risk assessments and collaborate with security teams to assess andmitigate risks in delivery operations, proposing improvements to security measures as needed.
• Coordinate team scheduling, manage resources efficiently, and oversee overall operational efficiency.
• Uphold compliance with all health and safety regulations, company standards, and regulatory requirements.
• Maintain accurate records and reports for all operational activities.
• Conduct regular audits of delivery operations to maintain quality and security.