Security Dispatch - Full Time - Shops at Don Mills
Position: Mall Security Guard - Patrol
Site: CF Shops at Don Mills
City: North York
Status: Full-Time

EDUCATIONAL REQUIREMENTS:

• Completion of grade 12 diploma or equivalent;
• Prior work experience in a customer service environment is a definite asset;
• Previous experience working as a security guard (or equivalent) is of benefit;
• WHMIS and other safety courses an asset;
• First Aid and CPR training is required;
• Provincial security license (if required by law); and
• Provincial certification required for Use of Force.

EXPERIENCE & GENERAL SKILL REQUIREMENTS:

• 3-4 years security and life safety-related experience preferred;
• Basic knowledge of fire alarm and life safety and associated systems;
• Ability to learn and willingness to take job-related courses in operations/systems/security disciplines;
• Ability to learn and willingness to take job-related courses in operations/systems/security disciplines;
• Fire-fighting or other emergency response experience an asset;
• Excellent customer service and communication skills required;
• First Aid and CPR certification required;
• Ability to make sound decisions under pressure; and
• Knowledge of the rules and regulations at the Property and the Manager’s policies.

TECHNICAL SKILL REQUIREMENTS:

• Working knowledge of Windows-based computing systems and Google docs;
• Proficiency in typing in a timely and accurate manner;
• Basic knowledge of building systems (i.e. HVAC, sprinklers, mechanical systems, etc.); and
• Familiarity with fire/life safety equipment/systems.

INTERPERSONAL SKILL REQUIREMENTS:

• Strong organizational and multi-tasking skills;
• Excellent customer service abilities; and
• Must be able to perform well in stressful situations.

FUNCTIONAL RESPONSIBILITIES:

• Coordinate the dispatching of the Contractor’s Personnel and where necessary the Manager’s operations personnel to calls for service as required, which includes operating two-way communications systems;
• Monitor CCTV cameras (if applicable) to ensure the smooth operation of the Property and to follow up on reported incidents or suspicious activity;
• Coordinate incident response, including activating emergency services, directing security/operations personnel on required actions during incidents and actual or potential emergency situations;
• Maintain logs on the activities of security and operations personnel in the field to facilitate effective record-keeping;
• Review taped CCTV data for follow-up by law enforcement and supervisors;
• Answer and follow up appropriately on all incoming telephone calls to security;
• Monitor and disable or enable as appropriate fire alarm and sprinkler systems as required;
• Deal with the public, tenants and contractors regarding lost and found, key issues and other security or operations-related inquiries;
• Coordinate the activities of third-party contractors, from initial issue of ID badges to the monitoring of work practices to ensure optimum life safety; and x Monitor alarms for Manager’s systems (if applicable).

COORDINATION RESPONSIBILITIES:

Provide verbal or written direction, or both, (as authorized) to the Contractor’s Personnel and where appropriate, the Manager’s operations personnel in respect to the following:

• Coordinating the field activities of security personnel, including issuing patrol duties, assigning calls for service, allocating breaks and dispatching personnel as required;
• Coordinating the activities of security, operations and other site personnel during security- and safety-related incidents via CCTV (if applicable) and two-way communication devices;
• Coordinating security and operations personnel activities in response to actual or potential emergency incidents as per the guidelines set out in the Manager’s Standard Operating Procedures; and
• Controls access to the security office and control center area at the Property