Monitoring all team members, vendors, and guests entering/exiting via the team member entrance to watch for unauthorized personnel/suspicious packages, etc.
Responsible for maintaining accurate daily logs in designated software program.
Notifying appropriate department Supervisors/Managers of vendors and/or guests.
Maintains company, team member and guest confidentiality on all activity.
Issues visitors badges in exchange for valid identification.
Monitor/log lost and found items turned into the department during the shift.
Receiving request for escorts, key service, fills, credits, team member assistance, etc. and relaying information to the Officers/Supervisors on the gaming floor.
Proper notification to Surveillance, TGA, CSM, Law Enforcement/EMS.
Preparation of all incident and injury reports assigned to Security Officers.
Monitoring all access control, Traka and fire alarms and detail officers as necessary.
Follow and monitor radio procedures in a busy, high traffic work station area.
Providing assistance with the re-issuance of team member badges by notifying TGA.
Must attend and successfully complete mandatory training: Defense Tactics, Handcuffing, CPR/First Aid, AED, etc.
Be accountable to regulatory documents.
Good public relations; professional appearance and demeanor.
Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and Objectives while utilizing research, knowledge, and experience.
Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
Finds ways to make good use of their strengths and talents.
Be approachable and show empathy when appropriate.
Be visible, alert and anticipate potential problem area.
Be knowledgeable on the other department’s resources and provide friendly, helpful service
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