Security Dispatcher - Orlando Health - Downtown - Full time at Orlando Health

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Emergency Response, High-Volume Communication, Telephone Operation, Radio Operation, Digital Systems Management, Alarm System Monitoring, CCTV Monitoring, Information Collection, Computer Aided Dispatch (CAD), Records Management System (RMS), Data Management, Confidentiality, FCC Compliance, Tactical Communication, Policy Compliance, Troubleshooting

Industry

Hospitals and Health Care

Description

Position Summary Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women’s health and trauma Successful candidates joining our TEAM will be eligible for: Outstanding Benefits with a 403(B) match for full and part-time employees. Retirement Savings plan. Paid Time Off plan. Education Assistance programs; Tuition reimbursement, Student Loan repayment program, and Preferred Education Program. Maternity leave; 4 weeks yearly. Among many other benefit programs. Benefits do kick in from day one! Position Summary The Security Dispatcher serves as the central point of contact for security operations, managing high-volume communicationsthrough telephone, radio, and digital systems to ensure rapid and professional responses to security and shuttle service requests. This role involves monitoring critical systems and coordinating with internal and external stakeholders during routine and emergency situations. Essential Functions • Responds promptly to a high volume of emergency and non-emergency calls, ensuring accurate and professional communication. • Monitors 24/7 burglary, panic, fire alarm systems, and CCTV feedsto detect and address potentialsecurity threats. • Collects detailed and accurate information from callersto facilitate safe and timely deployment of field resources. • Operates and maintains a Computer Aided Dispatch (CAD) system for efficient call logging, resource allocation, and updates to the Records Management System (RMS). • Manages and updates sensitive data using specialized software while maintaining strict confidentiality, including employee, patient, and security access codes and information. • Dispatches field personnel via a multi-channel radio system, adhering to FCC regulations to ensure compliance and avoid penalties. • Enforces FCC rules and regulationsto prevent fines and/or license revocation/suspension. • Facilitatestactical communication between field units,supervisors, administrative staff, local public safety agencies, and external partners during critical incidents, emergencies, or disasters. • Ensures compliance with Orlando Health policies, ADA, FMLA, and other federal,state, and local regulations. • Comply with all Orlando Health policies and procedures. • Maintains consistent, punctual attendance in alignment with organizational standards. Other Related Functions • Assistsin training and onboarding new dispatchersto ensure operational readiness. • Worksflexible schedules, including rotating weekends, holidays, and days off as needed. • Coordinatesfield resource response forspecialized operations,such as helicopterlandings and launches. • Performs basic troubleshooting of communication and monitoring systemsto maintain operational continuity. Education/Training • High school diploma or equivalent required. • Proficient in typing and processing high-volume calls with speed and accuracy. • Working knowledge of Microsoft Office Suite (Word, Excel) and experience with Computer Aided Dispatch (CAD) and Records Management Systems (RMS). Experience Preferred one (1) year experience in a business office setting with telephone responsibility or PBX/Telephone operator and/or public safety type communications experience on multi-channel radio.

Responsibilities

The Security Dispatcher acts as the central hub for security operations, managing extensive communications via phone, radio, and digital means to ensure prompt responses to security and shuttle requests. This involves monitoring critical systems and coordinating actions with various internal and external parties during both routine activities and emergencies.