POSITION OVERVIEW:

Reporting to the Director of Administration, the Security Dispatcher will be responsible in ensuring day-to-day administrative tasks are handled in a speedy matter. This position will serve as a pivotal support role within the organization, performing various logistics coordinating (25%) and dispatch (75%) responsibilities to facilitate efficient operations.

QUALIFICATIONS:

• Previous administrative or dispatch experience, preferably in a security setting.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite.

COORDINATING DUTIES

• Monitor incoming emails and calls and answer or forward as required.
• Excellent communication skills, both verbal and written, including excellent grammar, spelling, proofreading and composition skills.
• Strong attention to detail and accuracy.
• Excellent organizations skills to establish priorities and manage conflicting appointments, deadlines and responsibilities from various stakeholders in a high demand work environment.
• Answer phones, direct calls, and manage office mail.
• Maintain electronic and physical files.
• Assist in the preparation of operational reports.

DISPATCH DUTIES:

• Monitor and route incoming security alerts and alarm responses.
• coordinate with Operations Supervisors & Directors to dispatch security personnel.
• Maintain real-time tracking and status updates for mobile patrols.
• Ensure timely and accurate communication between security personnel and clients.