SECURITY ENGINEER

Date: 25 Apr 2025
Location: Singapore, Singapore
Company: Singtel Group
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
As a Security Engineer (CyberArk), you’ll play a crucial part in maintaining, monitoring, and enhancing our IT security infrastructure, with a primary focus on CyberArk privileged access management (PAM) systems. You’ll be at the forefront of incident response, patch management, and system integrity, ensuring our digital assets remain secure and operational

• Incident Management: Respond to managed security technologies’ fault alerts and/or customer escalation. This includes performing incident/problem escalation within SLA to internal technical teams or external product vendor until resolution.
• Troubleshooting: Provide support for security solutions, including troubleshooting product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issues. Support the prompt resolution of CyberArk-related issues, including credential management, access controls, and policy configurations.
• Patch Management: Plan and apply regular updates to mitigate vulnerabilities and maintain system compliance.
• Service and Change Request: Respond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA. Support the PAM onboarding process by ensuring proper access configuration and provisioning for new users and systems.
• System Monitoring: Continuously monitor security systems and perform regular health checks and tasks to ensure operational effectiveness.
• Collaboration: Work closely with IT and cybersecurity teams for reporting and to enhance security measures into ongoing operations.
• Proactive Measures: Stay current with the latest cybersecurity trends and implement proactive measures to improve security posture.
• Compliance: Ensure adherence to security standards and develop / update comprehensive documentation and guides to support processes, troubleshooting procedures, etc.