POSITION OVERVIEW

This position will primarily work night shifts, including weekends. Responsible for maintaining a safe environment and supporting staff in delivering exceptional guest experiences. This role involves diligent monitoring of premises, ensuring adherence to safety protocols, and promptly addressing any security concerns or disturbances. Working collaboratively with management and other team members to uphold a welcoming atmosphere while prioritizing the well-being of all individuals on-site.

SKILLS AND QUALIFICATIONS

• Strong interpersonal skills to build relationships with guests and team members
• Flexibility to respond effectively to changing situations and priorities in a dynamic environment
• Excellent verbal communication skills
• Capacity to de-escalate tense situations and resolve conflicts peacefully and efficiently
• Must be available to work late night weekends
• Security experience considered an asset

• Greet and welcome guests
• Verify identification for individuals who appear to be under the age of 25 to confirm legal drinking age compliance
• Arrange the lineup area in accordance with established store protocols.
• Supervise guest queues to maintain orderly flow
• Observe guests, and contribute to fostering a culture of safety and security among the team and guests
• Work as a team with the management and front of house staff to ensure each guest has a great experience
• Handle any disturbances or incidents with professionalism and according to protocol
• Express gratitude to departing guests and wish them an enjoyable evening